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Posted on: March 3, 2020

Latest COVID-19 Updates

Doctor holding hand sanitizer

As of 2 p.m. Tuesday, March 31, the Garland Health Department (GHD) has received reports of 43 confirmed cases of coronavirus (COVID-19) in Garland residents, as well as two deaths. Two Garland cases have recovered, meaning at least 7 days have passed since symptom onset and the patient has been fever free with respiratory symptom improvement for 72 hours without medication. The City will update our posted case numbers each afternoon after 2 p.m. Check the Dallas County website for county-wide updates.

In response to the COVID-19 pandemic, Garland’s Utility Customer Service Department has suspended disconnects for unpaid bills through the end of April.  Beginning April 1, all account-related late fees will also be suspended.  Customers who have been impacted by the pandemic may also request a deferment and extension related to paying their utility bill.  It may also be possible to apply a portion of the utility deposit to an account provided the customer has a satisfactory pay history. 

The emergency measures relate to both residential and commercial accounts with the City’s Utilities.  These policy changes will be closely monitored and potentially modified if necessary as the pandemic crisis evolves. The City has also committed an additional $100,000 through its partnership with the Salvation Army, a community outlet where individuals and families in need can apply for utility payment assistance. Customers should contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov for more information or to discuss their current situation.

The Garland City Council met in special session at 6 p.m. Monday, March 30, in the Council Chamber to discuss COVID-19 response updates. See the agenda for full details. The meeting can be viewed on CGTV.

Garland offers an information line, 972-205-3900, to help connect residents to health resources during the COVID-19 pandemic. Call your primary care physician first for medical and testing advice.

Additional information is available on the Garland Health Department COVID Update page. The status of various City functions is updated on the City Service Updates page.

The City of Garland is working closely with the Texas Department of State Health Services (DSHS), the Centers for Disease Control and Prevention (CDC) and other regional partners to ensure the City has best practices in place for our employees and our community.

A list of useful resources are available on the COVID Links page.

Frequently asked questions specific to Garland are available on the COVID FAQs page.

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