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Please call Animal Services at 972-205-3570, option 1 to report a dead animal in the street.
Traps are available to trap nuisance cats and various wild animals. The traps can be picked up at 600 Tower Street. A small, fully refundable deposit ($25 for small traps, $50 for larger traps) is required. When the trap is returned the deposit will be given back. Call 972-205-3570, option 4 to ensure trap availability as the number of traps are limited.
Trap guidelines include the following:
Animal Services will hold untagged animals 72 hours. It is important that you come to the shelter to look for your pet. Calls for lost pets are not returned due to the high volume of these types of calls. You can log on to Petharbor to view pictures of animals in our shelter.
There is no specific limitation on how many pets a resident may have as long as all pets are properly cared for in accordance with City Ordinance Chapter 22.
Fees for sterilized animals include:
Fees for unsterilized animals include:
Please note that fees are subject to change due to the number of times your pet has been impounded. Payment is accepted in Cash, Credit Card, Debit and Checks.
Price includes sterilization by our city veterinarian and rabies vaccination.
The shelter is open from 10 a.m. to 6 p.m. Monday through Friday and 10 a.m. to 2 p.m. on Saturday. Officers respond to service calls 7 days a week from 7 a.m. until 9 p.m. and for emergencies only from 9 p.m. to 7 a.m. The phone number is 972-205-3570. The shelter is located at:600 Tower StreetGarland, TX 75040
The Pet Adoption Center is located in Downtown Garland at:813 Main StreetGarland, TX 75040
The Pet Adoption Center's hours are:
Reports of coyote sighting in Garland are common. The information provided is intended to educate and assist in identifying and reporting problems with coyotes and other wildlife. Coyotes generally live in packs, but hunt individually. The coyote diet consists mainly of small mammals including rabbits, mice, squirrels, and insects. Although infrequent, coyotes have been known to prey on domesticated animals in suburban areas, such as Garland. Human injury from coyote attacks is extremely rare.
A random sighting of a coyote is not unusual and Animal Services need not be notified unless the animal creates a nuisance. Coyotes that have entered into neighborhoods (alleys and yards), or that have threatened or attacked domestic animals are considered a problem and Animal Services will respond. The Garland Animal Services Division has a trapping program intended to remove problem coyotes. Citizens wishing to report a problem coyote should contact Garland Animal Services at 972-205-3570. An Animal Services Officer will respond and determine what measures are necessary to remove the problem animal.
Since coyotes are considered a “high risk species” for possibly carrying rabies, citizens should take care to avoid human (or pet) contact with the species. Coyotes exhibiting unusual behavior such as aggressiveness towards humans should be reported immediately by calling 911. If you have any questions concerning coyotes or other problem wildlife, please contact Garland Animal Services at 972-205-3570, option 4 for assistance. View more information on coyotes.
Fence must meet the following requirements:
For Complete Directive Language and more information on fencing requirements, see the following:
All dogs and cats must be vaccinated for rabies between the ages of 12 weeks and 16 weeks. All dogs and cats shall either:
All vaccines administered under this section shall be licensed for use in that species by the U.S. Department of Agriculture and administered by a duly authorized veterinarian. A paper certificate must be issued upon each vaccination stating the following:
Animal owners shall provide proof of current rabies vaccination for any animal required to be vaccinated under this article upon request by the Supervisor of Animal Services or their designee.
Any mammal can get rabies, including:
The best protection against rabies is vaccination of pets and avoidance of risk. Vaccination of dogs and cats is required by law. Do not feed or attract wild life to your yard, or try to capture wildlife.
Call animal control at 972-205-3570, if you suspect that there is a rabid animal in your yard. Animal controllers are trained and equipped to deal with rabid animals. Do not allow bats to live in your house attic or chimney. Avoid picking up dead or abandoned animals, and do not capture or eat animals that do not look or act normal.
If your pet is bitten or scratched by a wild animal, call animal control immediately. Do not attempt to capture the attacking animal yourself.
If you are bitten or scratched by a suspect rabid animal, or saliva from the animal enters an open wound, or becomes in contact with your nose, mouth, or eyes, wash the wound or contact area with soap and water, call your physician or the health department and get medical attention immediately.
If you have any additional questions regarding rabies control, please call Animal Services at 972-205-3570. You can also view more information about rabies prevention (PDF).
The City of Garland's total operating budget for the fiscal year 2019 to 2020 is $767,655,708.
The City of Garland's General Fund budget for the fiscal year 2019 to 2020 is $185,459,516.
The adopted ad valorem tax rate for the fiscal year 2019 to 2020 is 76.96 cents per $100 of valuation.
The Operations and Maintenance portion is 39.40 plus Debt Service at 37.56 equals the total rate of 76.96.
View the 10-Year Tax Rate History (PDF) to see graph plotting the tax rate since fiscal year 2010 to 2011.
The sales tax rate in Garland is 8.25%.
The City of Garland receives 1% of the 8.25% sales tax levied on goods and services within the city. Another 1% goes to Dallas Area Rapid Transit (DART) and the remaining 6.25% to the State.
There are 2,161 full-time and 70 part-time positions approved in the fiscal year 2019 to 2020 budget.
The web version of the current Adopted Budget can be viewed on this website by December of the year of adoption. Copies of the Adopted Budget are available at the Central Library, the City Secretary's Office, and the Office of Budget and Research following publication.
For the typical residential customer, the total for all utilities is $260.25. To see a breakdown by a specific utility, view the Garland Monthly Utility Cost (PDF).
If you cannot locate the position in the City of Garland Career Center, the position is no longer available.
You may check the status of your application by logging in to your account at the City of Garland Career Center as an existing applicant. Scroll to the "Past Job Submittals" section on your dashboard. Applications may show the status as follows:
The City of Garland provides a web-based Career Center for posting available positions and accepting applications. View and apply to current job opportunities with the City of Garland.
If you do not have internet access at home, you may apply in the Human Resources Department at City Hall or at a Garland Public Library location.
Each job posting includes an overview of the position, responsibilities and minimum qualifications. If you meet the minimum qualifications, please submit an application.
When your application is received for a position, you will receive an email response which says, "Thank you for your recent submission." You may also review your application submittals by logging in to your account at the City of Garland Career Center to view your applicant dashboard.
You may apply for as many positions for which you meet the minimum qualifications. Once you have created a profile through the City of Garland Career Center, you may click on any open position to submit an application.
Almost all the information requested on the application is required. If there is a field that is mandatory, it will be highlighted in yellow. Your application will not be submitted if you leave any mandatory field blank.
Once you have created a profile on the City of Garland Career Center, you may return and make revisions to your profile and/or application form and upload an updated resume. It is extremely important to keep your information current to optimize the selection process.
If you supplied us with your e-mail address in your profile or application and you were not selected for the job for which you interviewed, you will be sent an email notification that you were not selected.
If someone visits your home to collect information, make sure they have a valid ID badge with a U.S. Department of Commerce watermark. The Census Bureau will never ask for your Social Security number, your bank account or credit card numbers or donations of any sort. They will not contact you on behalf of a political party or candidate.
The 2020 Census form will include a handful of questions that are asked about every person in a household:
Person 1, the individual filling out the form, is also asked a few additional questions such as whether the home is owned or rented and some clarifying questions about how many people should be counted at that address.
An accurate count of the population is required by law and serves as the basis for fair political representation. State population counts from the census are used to reapportion seats in the U.S. House of Representatives across the 50 states. State and local officials use census results to help redraw congressional, state, and local district boundaries. Governments and nonprofit organizations rely on census data to determine the need for new roads, hospitals, schools, and other public-sector investments. Census data are also vital to businesses as a key source of information. Census data were used to distribute more than $675 billion in federal funds to states and local communities for health, education, housing, and infrastructure programs each year.
The confidentiality of census records is protected by Title 13 of the U.S. Code. No data or tabulation may be produced that could be used to identify an individual. Individual records may not be released for at least 72 years.
A citizen complaint is a written request, signed under oath and filed with the Court, asking that a criminal charge be filed against another person. It does not automatically result in criminal charges. Instead, it is reviewed by a prosecutor (an attorney with the Office of the City Attorney) to see if there is enough information to file the charge.
Because an accepted complaint results in a criminal accusation, and in any criminal prosecution the State has the burden to prove each element of an offense beyond a reasonable doubt, the prosecutor must determine if there is sufficient evidence to prosecute the crime. That means there must be evidence to support each element of the alleged offense. If any element is lacking sufficient support, no prosecution will be undertaken.
There are also limits on the Court’s jurisdiction, concerning both the types of criminal charges (the Court handles only Class C misdemeanors) and location (the offense must have occurred in the City of Garland), so the citizen complaint may be refused if a higher level offense is described, if no Class C misdemeanor occurred, or if the offense happened elsewhere. Often a citizen complaint may be denied merely for lack of information - failing to give enough information to identify the correct offender, or failing to describe the alleged offense in sufficient detail. The person filing the citizen complaint is notified if the complaint is refused.
If a citizen complaint is accepted, then the charge is officially filed with the Court by the prosecutor. The accused person, now called the defendant, will then be notified of the charge and given a date by which they must appear at Court to answer it. They will have all of the usual options anyone with a citation may have, including paying a “window fine” (an amount set by the judge as the default fine for a particular offense) or setting the case for a pretrial hearing. They may also hire an attorney to represent them in Court.
If the defendant pleads not guilty plea and requests a trial, then the complaining witness will be notified to appear and testify at trial. In Texas, virtually all criminal defendants (even those charged with only a Class C misdemeanor) may request a jury trial. The same procedural rules, the same burdens of proof, and the same Constitutional protections that apply in a capital murder trial apply to even minor charges in Municipal Court. In representing the people of Texas in a criminal prosecution, prosecutors are sworn to uphold the Constitution and the laws of this State and to seek justice - not convictions.
No. All criminal charges are brought by and in the name of the State of Texas, and are presented by the State acting through the prosecutor. If the defendant maintains a not guilty plea and sets the case for trial, the person filing the complaint (now called the complaining witness) is summoned to appear at trial to testify. The complaining witness must appear and testify against the defendant.
If they fail to do so, the case will likely be dismissed. Even though a complaining witness may see themselves as having a personal stake in the outcome of a prosecution, the law is designed to vindicate the rights of the people of Texas, not necessarily an individual complainant.
As noted, many complaints are rejected merely for lack of information. The Court needs to be assured that the correct person is being charged with the crime and be able to contact them, so identifying information about the defendant (including current address, phone, race, sex, and date of birth) is essential.
The prosecutor is also checking for evidence to prove each element of the offense, so the more detailed the description of the occurrence (including in many cases events leading to the offense), the better. And since the proof must be beyond a reasonable doubt, having extra witnesses to the offense is good - and hard evidence, such as photographs or audio or video recordings, is even better.
A person can refile the citizen complaint with more details if the denial was due to insufficient information, and it will be reviewed again. If the offense alleged was higher than a Class C misdemeanor, they should contact the police department if they have not done so already. Finally, the decision not to initiate criminal charges does not affect any potential civil action arising out of the alleged conduct.
The person whose complaint has been denied is encouraged to consult a private attorney to discuss their rights. The Office of the City Attorney is prohibited, under the rules governing attorney conduct, from providing legal advice to individual citizens.
The office's phone number is 972-205-2404 and the fax number is 972-205-2399. Office hours are Monday through Friday, 8 a.m. to 5 p.m. The office is located at:City Hall200 N Fifth StreetGarland, TX 75040
The Office of the City Secretary is located on the fourth floor of City Hall at:200 N Fifth StreetGarland, TX 75040
Copies of agendas and minutes are found in the Office of the City Secretary. Current agendas and minutes are also found online.
Claim forms (PDF) are available at the City Secretary's Office. Claim forms are filed in the City Secretary's Office.
Board or commission applications (PDF) are available in the City Secretary's Office. A completed application can be submitted to the City Secretary's office in person, by mail, or fax. Appointments to boards and commissions are made by Council.
View contact information for the City Secretary.
A comprehensive plan is a written document identifying goals, policies, and strategies for the growth and development of a community. The plan reflects community values and provides a guide for making land use changes, planning capital improvement programs, and directing future growth.
Comprehensive plans often address the topics of:
Most important, the plan should address opportunities and issues that are likely to affect the city's future growth, development, and vitality.
The City of Garland is legally required to have and maintain a comprehensive plan. Garland's first comprehensive plan was developed in the 1960s. Another plan was developed in the 1980s and had been periodically updated. Envision Garland is the current comprehensive plan, which addresses the community's future through the year 2030.
Envision Garland does not impact current zoning regulations or property usage. It reflects the community's vision for its future and provides a guide for making future decisions through goals, policies, and strategies outlined in the plan.
Garland residents, businesses, property owners, and the City of Garland worked together on Envision Garland for over two years; several hundred Garland stakeholders participated in its development. Their hopes and vision for our community's future were sought by the City through surveys, community workshops, and other public outreach activities. Local Garland stakeholder input and vision are the foundation of Envision Garland; that public participation and support was invaluable and is reflected throughout the document.
A summary of public input methods and events can be found in background information found on the Document Library page. Additional information about the public input process can be reviewed in the plan document itself. The Plan Commission and City Council hosted a series of public hearings to discuss the Envision Garland draft document. These public hearings were televised on CGTV and can now be viewed on CGTV's Streaming Video website.
Recommendations, strategies, and projects identified in Envision Garland were realized through combined efforts of the City of Garland and community stakeholders: residents, property owners, businesses and employers, and developers, as well as civic organizations and other public agencies. Whether it is through informal, every-day activities or formally in an organized program or project, stakeholders' efforts are an investment in Garland's future. Cooperative, focused goals and activities will ultimately lead to the future that participants identified in Envision Garland.
Yes, updates will occur periodically over the 20-year lifespan of Envision Garland. A five-year update cycle is not uncommon; however, the frequency of comprehensive plan updates depends on the particular community and related economic and physical factors, such as changes in population numbers and composition; construction and development; and general employment and economic conditions.
Disc Golf uses the same principals of play as regular golf, but instead of using clubs and golf balls, the player throws a disc from a tee pad to a basket on a pole. The score is based on the number of throws it takes to get the disc to land in the basket.
No, you can use a regular disc to play.
The Audubon Park Disc Golf Course is open to the public daily on a first-come, first-serve basis, free of charge during park hours, 6 a.m. to 12 midnight. However, no lights are available in the park. The course may be occasionally closed for tournament play.
Each throw counts as one point. The object is to acquire the lowest total score. Each hole has a par score, the number of throws expected to get the disc in the basket.
If a disc goes over the fence of the GP&L substation near Hole Number 1, please call 972-205-3000 to report it. GP&L staff will retrieve the disc and leave it at Audubon Recreation Center.
CAUTION: Do not climb the fence to retrieve the disc as this area is very dangerous and can cause severe injury or even death.
This kit is meant to provide for the basic needs of an individual or family for up to 72 hours in the event of an emergency or disaster when resources will be in short supply. For more information on what items specifically should be included in your plan, please see our Build a Kit webpage.
Learn about Warning Systems.
Building a safe room is another option. Safe rooms are above-ground shelters built to withstand tornado-force winds and flying debris. An existing room, such as an interior bathroom, can be reinforced to function as a safe room while remaining functional as a bathroom. See information from FEMA on Preparing a Safe Room. Manufactured free-standing safe rooms also are available.
Your first concern should be water extraction. It might be necessary to contact a professional extraction service, normally located under "carpet" service in the Yellow Pages. If the floors have carpet, it may be necessary to pull up the carpet and pull the pad out to dry. If you do not dry the carpet and pad, permanent damage (including mold and mildew) may occur. If your furniture becomes wet, place aluminum foil under furniture legs to prevent "bleeding" on the carpet.
If you suffer only damp carpets, furniture, and walls, adjust your air conditioner to "cool" and your furnace to "hot." Both air conditioners and heaters dry the air, and the drier the air, the faster your personal belongings will dry. Any remaining mud and dirt on the walls should be cleaned with plain water and a brush.
First, make sure you are registered for CodeRED Weather Warn. You must opt-in for the specific weather warnings you want to receive. CodeRED Weather Warn only sends calls to phone numbers linked to addresses in the storm's path. Although you may have rain at your house or hear thunder, you may not be in a severe warning area. To find out more about how Weather Warn works, view the CodeRED Weather Warn video.
A severe weather watch is issued by the National Weather Service when conditions are favorable for severe weather to develop. A severe weather warning is issued by the National Weather Service when severe weather has been detected in an area either by radar indicators or trained storm spotters. For more information, please see our Watches versus Warnings webpage.
The number of children you have in your family might climb during a disaster. You might suddenly find yourself responsible for nephews, nieces or even grandchildren. Talk with your relatives and discuss their own emergency preparedness plans so you know the maximum number of children you need to prepare for.
Age is a very important factor to consider when making your emergency plans. Can they move around on their own? Are they able to communicate injuries or concerns? Are they old enough to drive? Will you need to pack additional diapers, food or baby care items?
Evacuating a disaster area or moving to a shelter with children presents its own set of challenges. You need to plan ahead to make an extended stay away from your home as comfortable as possible. You’ll want to bring along games, books, crafts or other materials to help keep them entertained.
There are times when your family is separated. No one knows when an emergency situation might arise, so you have to prepare for anything. A few easy steps can make all the difference. Be sure your children never leave home without emergency contact information. Be sure they know whom to call first if you’re unavailable. Identify “safe places” in your community where they should go if lost or separated.
If you have a child with special health care needs, fill out an Emergency Information Form (PDF) and give copies of it to all of your child’s caregivers (babysitters, school teachers, grandparents, and others). For more information on disaster planning for children with special health care needs.
In the case of an emergency or urgent notification, the City of Garland now has the capability to notify residents via the telephone through a tool called CodeRED. The system is geographical-based and allows the City to alert citizens based on their location and telephone numbers. A pre-recorded message will play for a live person or an answering machine to provide information about the specific situation and if any action is necessary. Citizens may register both landline phones and cellular telephones, so you can be notified whether you are at home, at the grocery store or at the kids' soccer games.
Residents can now enroll using their login credentials from Google, Facebook or Twitter. The Single Sign-On (SSO) feature streamlines the registration process and makes it easier for residents to access their account to make changes later. This update will not affect current registrations, only new registrations will have this option. Register online now!
Weather Warn is a feature available to Garland residents that allow citizens to receive emergency weather warnings via the CodeRED telephone notification system. These notification calls will be launched as soon as the National Weather Service issues a severe weather warning, providing critical preparation time when severe weather threatens. View a video about how CodeRED Weather Warn works.
Whether you have already registered for CodeRED or are registering for the first time, you must "opt-in" for the automatic weather warnings.
CodeRED delivers the message desired through a high-speed telephone calling system to phone numbers registered in the system. City staff selects a "call area" and the phone numbers will be matched up electronically to the addresses. A pre-recorded message will be sent out via the telephone with information about the situation and instructions. You will see the phone number 866-419-5000 appear on your caller ID for most CodeRED calls (And the phone number 800-566-9780 for severe weather warning calls). Register online to receive these warnings.
Register now to receive these messages.
The system will be used when an emergency situation arises affecting the citizens of Garland. Examples include but not limited to:
You will only receive a message if you are in the area impacted or it is a city-wide notification. Register now!
You must register, particularly if you have moved or changed your phone number in the last year or if you prefer to be contacted on your cell or business phone.
You may call 800-566-9780 from the phone that receives the Weather Warning calls, then push option 2 to "opt out" of weather-related calls only. You will still be registered for other CodeRED calls.
A disaster situation might threaten or aggravate the health of an elderly plan member. Create a special contact sheet that has a complete medical history and details important information for emergency/rescue personnel. Make certain a copy is on hand at all times. If you have to evacuate, keep a copy with the elderly plan member in case you become separated. Having a detailed medical history on hand can help medical professionals provide faster treatment and care during an emergency.
If you or an elderly person you’re planning for has a special medication schedule or must take special medications, make sure they’re included in your plan. Do you have a complete list of medications, dosages and times they should be taken? Do you have copies of prescriptions to show emergency/rescue personnel? Do you have someone designated to monitor the dosage schedule and administer medications?
In an emergency situation, sometimes you have no option but to move to a shelter, another city, or even out of the state. If you or the elderly person you’re planning for has special mobility needs, traveling can create challenges you need to consider. What special travel arrangements will you need to prepare for? Will physical exertion aggravate a preexisting condition? Do you have a collapsible wheelchair on-hand?
Many older citizens are able to maintain a certain quality of life through the aid of special medical equipment. Some of this equipment may not be available during an emergency, however, because the electricity is out or the equipment can’t be transported. Does special medical equipment limit the mobility or the distance you can travel? Who will be responsible for bringing along the special equipment should you have to evacuate? Do you have spare parts or materials for the equipment in your supplies?
Hazard Mitigation is the effort to reduce the loss of life and property by lessening the impact of disasters.
Through projects, programs, and policies the City of Garland is constantly creating ways to protect the City from hazards and recover from disasters quickly. Hazard mitigation creates safer communities by reducing the loss of life and property damage. When the Hazard Mitigation Action Plan (HazMAP) is complete, it will include a list of specific actions and goals for city departments within the next five years. These actions will lessen the impact of hazards on individuals and our community. HazMAP also includes information that the public can use to prepare themselves for hazards.
Readiness is a partnership, and you play an important role in making sure hazards don’t become disasters. Another partner is the Federal Emergency Management Agency (FEMA), who requires local jurisdictions to revise their HazMAP and obtain federal approval every five years in order to remain eligible for mitigation grant funding. Garland’s plan is up for renewal in 2017. FEMA also requires the public to participate in the planning process.
Local hazard mitigation planning forms the foundation for a community's long-term strategy to reduce disaster losses and break the cycle of disaster damage, reconstruction, and repeated damage in the next disaster. The planning process consists of:
Sirens can be activated for a multitude of reasons, including the following list:
Homes are built to insulate against noise and most likely will not allow siren sounds to penetrate inside your home. The warning sirens are designed to be "outdoor" warning sirens only. They are for people who may be outside away from other sources of information. If the forecasters say to take cover, please do so immediately. Do not wait to hear the warning siren to take protective actions inside your home during severe weather.
Audible testing will occur on the first Wednesday of the month if conditions are favorable. The test will be a full 3-minute audible test. Testing only occurs when weather conditions are “clear.” This means we will never test the sirens if the weather conditions outside could be confused for a real siren activation.
It helps conditions the batteries for optimal use and makes sure the sirens are properly functioning. This also makes sure the residents of Garland are familiar with the siren system.
If you are hearing them on Wednesday at lunch, it is probably the result of a test. However there may also be instances where there is severe weather in one part of Garland, but not another. We must err on the side of caution and sound the sirens to warn the residents in the warning area even if it means that we warn some that are not in danger.
If you hear the sirens, seek sturdy shelter immediately. Make your way to an interior room, away from windows and exterior walls, and turn on a radio or television to a local station for more information about what the specific hazard is.
There are 16 sirens located throughout the City of Garland. For more information please visit the Emergency Management page.
No, the sirens were strategically placed to maximize coverage and reach individuals caught outside before dangerous conditions occur. Most sirens are located in outdoor gathering locations such as parks, ball fields, and the mall.
If you see a tornado while you are driving, stop your car and get out. Find the lowest spot, such as a ditch, and lie flat on the ground. Cover your head with your hands. Do not seek shelter beneath overpasses as wind speeds can be higher in narrow passages. Never try to out-drive a tornado.
In schools and office buildings, go to a designated shelter. If there is not one, the safest place is in the basement or an interior hallway on the lowest floor. In shopping centers, move as far away from glass doors and windows as possible. If you are in a building with a large-span roof, such as a gymnasium or auditorium, seek shelter elsewhere.
Once a tornado has passed, the danger is not over. In fact, half of all tornado-related injuries occur following the storm. Before you leave your shelter, look outside and assess potential hazards. While inspecting the damage, cleaning up and living without power, take the following precautions:
The warning sirens are designed to be "outdoor" warning sirens only. They are for people who may be outside away from other sources of information. All citizens should have an NOAA All-Hazards Weather Radio. When the weather is threatening, you should rely on the All-Hazards radio, and broadcast media for the most reliable information. If the forecasters say to take cover, please do so immediately. Do not wait to hear the warning siren. For more information on the system capabilities and limitations, please see our Outdoor Warning System page.
Nature's Most Violent Storms, A Preparedness Guide, USDC, NOAA, NWS
If you have questions or concerns regarding collection, please contact eAssist or Environmental Waste Services (EWS) Customer Service at EWS@GarlandTX.gov or calling 972-205-3500.
For a list of all EWS locations, please go here.
Repair or replacement for normal wear and tear is provided at no cost. Contact eAssist or EWS Customer Service by emailing EWS or calling 972-205-3500.
Keeping carts clean is a resident's responsibility. Please see our flyer for tips on keeping your cart clean.
Call the Hotline for questions and concerns related to Hinton Landfill operations at 972-205-3671. You may also email the Landfill.
Please call 972-205-3500 with any questions or concerns regarding EWS vehicles.Provide the date and location of the incident and the truck number or license number if possible. Environmental Waste Services investigates all complaints.
Please contact Garland Utility Customer Service at 972-205-2671 to establish service.
One green trash cart and one blue recycling cart are typically left at the home for the new resident by the previous resident. However, if a cart is missing when you move in, contact Environmental Waste Services at 972-205-3500 to arrange for a replacement.
To quickly find your nearest City Facilities, your City Council District, your trash and recycling collection schedule as well as other City Services, please use MyGarland
Your trash, recycling and brush and bulky goods are picked up on the same day. Trash and brush and bulky goods are collected weekly. Recyclables are collected every other week.
Contact Environmental Waste Services (EWS) at 972-205-3500 for more information or email Customer Service.
Residential trash is collected in the green roll carts weekly. Please use MyGarland to determine your collection day.
Residential brush & bulky goods are collected weekly on the same day as residential trash collection.
Residential recycling is collected in the blue roll carts bi-weekly. Please use MyGarland to determine your collection week color.
Commercial accounts are collected once a week:
Please contact EWSCommercial@GarlandTx.gov or call 972-205-3500 if you have any questions regarding your Commercial waste collection schedule.
For more information regarding Commercial Services please check the Commercial Services web page.
Garland Environmental Waste Services provides weekly trash and brush and bulky goods collection and bi-weekly recycling collection. Please follow the rules outlined below to ensure your waste is collected.
Please use Garland Waste Wizard if you have any disposal questions or call 972-205-3500 if you have any questions regarding your waste or recycling collection.
Carts should be placed at the collection point no earlier than 6 p.m. on the day before the scheduled collection and no later than 7 a.m. on collection day. Residents should move the cart inside the garage, to the side of the house or to another location out of public view no later than 11 p.m. on the collection day. If your collection point is in the alley, it is not necessary to move the container after pickup unless your property abuts a street from which the container will be visible.
Brush may be placed out any day within a week of collection. All other bulky waste items may only be placed at curbside after 6 a.m. on the day before collection. Environmental Waste Services personnel and vehicles will not go into your yard. Please place brush and bulky goods between the sidewalk and curb in your front yard for pick-up. Please box and label items such as broken glass and Sheetrock. Boxes should weigh no more than 40 pounds.
Residents can have up to two additional trash containers for a total of three containers. There is a $6.10 charge per month for each additional container to cover service costs.
If you are moving and have more than one trash container, please email EWS@GarlandTx.gov or call 972-205-3500 to have the extra container(s) picked-up and billing records updated.
Environmental Waste Services uses paper tags to communicate collection problems. The tag will explain the issue we experienced servicing your trash, recycling, or brush and bulky goods. Contact EWS@GarlandTx.gov or call 972-205-3500 for more information.
Please use the Waste Wizard for all your recycling and disposal questions.
Garland Environmental Waste Services collects brush and bulky goods every week.
Please separate brush from other bulky waste and keep branches between 4 - 7 feet in length. Leaves and other small lawn and tree debris should be bagged.
Do not place brush or other bulky goods under power lines or tree branches. Leave at least 4 feet of space around all brush and bulky goods.
EWS personnel and vehicles will not go into your yard. All brush should be placed between the sidewalk and curb in your front yard for pick-up.
Yes. Please follow the guidelines below:
No. We will not pick up bags of household trash with the bulky waste. Drop off the extra bags of trash at the Transfer Station or Landfill.
You can also request up to 2 additional trash cart for a nominal monthly fee.
Construction debris pickup is for residents who have performed remodeling work on their own property only and can be set out for collection only four times per year during each calendar year. Material must be bagged, bundled, or stacked. Contractors are responsible for te disposal of the construction debris from their projects. An open-top dumpster may be rented for a fee for large projects.
Please note we do not pick up shingles with curbside bulky waste collection. Shingles should be taken to the C.M. Hinton Landfill. Contact Environmental Waste Services (EWS) Customer Service by email or call 972-205-3500 if you need to rent a dumpster.
We recommend you order a roll-off container for collection and disposal of waste from:
These containers prevent scattered or windblown debris and reduce scavenging, and they are excellent for materials that are prohibited from curbside collection, including:
Get more information about residential roll-off service or contact Environmental Waste Services (EWS) Customer Service by email or call 972-205-3500.
Please check out are facility prices and hours, as well as a breakdown of accepted vehicles and items by facility, here.
Apartment dwellers can bring their recycling directly to the Residential Recycling Center at no charge.
Please check our Locations page for a breakdown of what items can be brought to which location, our hours, addresses and contact information by location and a list of what vehicles are accepted at each of our facilities.
If you have other disposal questions, please use the Waste Wizard.
Please visit our Locations page for a breakdown of what items can be disposed of at each location.
For all other disposal questions, please use the Waste Wizard.
Recycling is the process of diverting materials from the landfill and turning them into new products. The economic impact of the Texas recycling industry exceeds $3.3 billion. Recycled materials help conserve natural resources and prevent pollution by reducing the need to collect new natural resources.
By helping keep your recycling clean and contaminant free, you're helping extend the life of our landfill, conserve valuable resources, and to create jobs in the U.S. recycling and manufacturing industries.
Please check out the Recycling and Education pages to learn more and download a copy of the 2020 Reduce, Reuse, Recycle Calendar for more tips and tricks.
Simply fill the Emergency Medical Services Report Request 2013 (PDF). All HIPAA laws will be enforced. There is no charge associated with this request.
Garland Fire Department ambulances are staffed with two certified Paramedics. All personnel in the Fire Department are, at a minimum, Certified Emergency Medical Technicians.
No. When you fill out a request it is forwarded to the Custodian of Records. When the request is completed your records can be mailed, faxed or picked up at the fire administration office.
The City of Garland provides a web-based Career Center for posting available positions and accepting applications. View and apply to current job opportunities with the City of Garland. If you do not have internet access at home, you may apply in the Human Resources Department at City Hall or at a Garland Public Library location.
No, applications are only available online during the application period.
Applications are accepted online only.
No, your score on the Civil Service test determines your ranking. However, certifications will serve as tie-breakers.
Yes. You can become certified through the Texas Commission on Fire Protection, but you will still have to go through the Garland Fire Department Academy.
Not initially. Garland does not require college hours to be employed. However, after you reach higher certifications with the State of Texas and have completed certain years of service, you can receive additional pay based on college hours and/or a degree.
Yes, all recruits are required to complete the Garland Fire Academy.
You must have a high school diploma or GED to be hired. If hired, you will be required to attend paramedic school and the fire academy. You must become certified as a condition of employment.
No. Applications are only accepted when a test date is established. If you wish to be notified, please complete an online profile.
No. Each city administers its own test.
Study material is available at bookstores and public libraries. Ask for the study guides for firefighter tests.
No. Garland does not utilize volunteer firefighters. We have a fully paid fire department staff.
The Fire Marshal's office sets up programs for:
You may email the Fire Inspection Division for Public Education or call 972-781-7148.
You may email the recruiting division or call 972-781-7149.
Yes, there are several programs for businesses. One of the most popular programs is the fire extinguisher simulator that instructs employees on how to use a fire extinguisher. This is a hands-on live demo. Call 972-781-7148 to find out more about this and other programs or email the Fire Department.
Fire Engines assist ambulance crews on calls for several reasons. Certain types of medical calls require additional personnel as mandated by our Medical Control Doctor. Heart attacks, strokes, gunshot wounds, major accidents, and many other medical calls require additional personnel for effective medical treatment.
All Garland Fire Department personnel are trained and certified to a minimum level of Emergency Medical Technician. All fire engines are staffed with at least one Paramedic.
A fire engine is designed to carry 500 gallons of water and pumps water from a hydrant - generally 1,500 gallons per minute. A fire truck is designed to carry ladders, special rescue equipment, and other special fire fighting equipment along with an elevating ladder. Garland operates seven fire engines.
We also operate five quints. A quint is like a fire truck in that it carries an elevating ladder and all of the equipment of a fire truck, but also carries up to 500 gallons of water and can pump water from the hydrant like a fire engine. A quint can do the job of both. Quints are much more expensive than an engine or truck.
The Garland Fire Department (GFD) requires minimum staffing of at least three firefighters on each piece of fire apparatus. If for some reason this requirement cannot be met, that apparatus will be shut down until sufficient staffing levels can be met. GFD maintains needed staffing levels 24 hours a day.
It is the area of land inundated by flood waters from a storm that has a 1% probability of being equaled or exceeded in any given 12-month period. Some smaller watercourses in Garland are not shown on the Federal Emergency Management Agency (FEMA) published Flood Insurance Rate Maps (FIRMs), but are still subject to inundation in a 100-year flood.
Federal Emergency Management Agency (FEMA) Flood Insurance Rate Maps (FIRMs) designate most of the 100-year floodplain as a Special Flood Hazard Area (SFHA). The SFHA is the land in the floodplain within Garland subject to a 1% or greater chance of flooding in any given 12-month period and is designated as Zone AE on the FEMA published FIRMs for the City of Garland.
Per the National Flood Insurance Program (NFIP) all residential or commercial structures that are located within the Special Flood Hazard Area (SFHA) are required to carry flood insurance in order to secure a federally backed mortgage. In addition, your mortgage company has the option to require flood insurance at their discretion.
The City of Garland cannot participate in negotiations to remove flood insurance purchase requirements from a given property.
A residential or commercial building is considered to be within the 100-year floodplain if floodwater levels during a 100-year flood event touch the exterior foundation of the building.
In order to officially remove a property from the 100-year floodplain, it is necessary to obtain a Letter of Map Amendment (LOMA) from the Federal Emergency Management Agency (FEMA). If you want to apply for a LOMA, you must first obtain an Elevation Certificate for your property.
To obtain a new Elevation Certificate, please contact a registered professional land surveyor (RPLS) or professional engineer (PE), licensed to practice in the State of Texas, who is qualified to provide you with that service. Please be aware that not all RPLS’s or PE’s include Elevation Certificates as a part of their business.
If you have a copy of an Elevation Certificate for your property, or eventually obtain a new one, the City kindly requests that you provide a copy to the Engineering Department for its records. The City of Garland participates in FEMA’s voluntary incentive program called CRS (Community Rating System) that recognizes and encourages community floodplain management activities that exceed NFIP requirements. As a part of the CRS, the City is required to keep records of any Elevation Certificate that it obtains a copy of. This helps reduce our community’s flood insurance premiums for property owners in Garland.
While the Engineering Department does not have an Elevation Certificate for every property in the City, it can produce copies of Elevation Certificates upon request if one is currently on file. Copies are available to the public free of charge. You may contact the Engineering Department at 972-205-2170 to request a copy.
Any development in a flood plain carries a risk of increasing flood elevations and causing damage to the development and nearby properties. The City of Garland is committed to the concept of "zero-rise" flood plain development.
This means that any development within a flood plain in Garland must ensure that no rises in 100-year water surface elevations occur as a result of it. This is normally accomplished by balancing fill in the flood plain with excavation. A flood study must be prepared by a state-licensed professional engineer. The flood study analyzes the development's impact on the floodplain.
Prior to any construction, the flood study is submitted to and approved by the Engineering Department. These requirements apply to FEMA-designated Special Flood Hazard Areas (SFHA), as well as smaller flood plains within the City that do not appear on FEMA-published Flood Insurance Rate Maps (FIRMs). Section 3.86 of the Garland Development Code contains the requirements that must be met in order to secure a Flood Plain Development Permit.
In addition, any development project within a FEMA SFHA must conform to all FEMA requirements outlined in Section 44 of the Code of Federal Regulations (44 CFR), chapters 59 through 78.
A Floodplain Development Permit is required for all development of any type within the Special Flood Hazard Area (SFHA). These forms must be completed by the project owner or contractor and submitted to the Engineering Department for review and approval. Find out more information on the Forms page.
Zone A is the section of Special Flood Hazard Area (SFHA) where the 100-year water surface elevation has not been determined. Only a few small areas within the City of Garland are Zone A. Zone AE is the section of SFHA where the 100-year flood elevation has been determined, as well as a designated floodway.
Zone X (shaded) is an area inundated by the 0.20 annual chance flood, better known as the 500-year flood, with average depths of less than 1 foot or with drainage areas less than 1 square mile; and areas protected by levees from the 1 percent annual chance flood. Finally, Zone X (un-shaded) refers to areas outside the land inundated by the 0.20 annual chance flood event. It should be noted that some small creeks do not appear on the Flood Insurance Rate Maps.
Interested parties may contact the City of Garland Engineering Department to determine if flood plain information is available for these creeks.
Section 31.101 (N) of the City of Garland Code of Ordinances defines a floodway as the channel of a river or other watercourse and the adjacent land areas that must be reserved in order to discharge the base (100-year) flood without cumulatively increasing the water surface elevation by more than one foot. Floodways are delineated on the Flood Insurance Rate Maps (FIRMs). This area must be kept clear of fences, buildings, fill, or any other obstructions that could inhibit flood flows.
the channel of a river or other watercourse and the adjacent land areas that must be reserved in order to discharge the base (100-year) flood without cumulatively increasing the water surface elevation by more than one foot
Section 31.104 of the Code of Ordinances specifies requirements for any proposed development within a floodway. In addition, the Federal Emergency Management Agency (FEMA) regulations for floodway development must be followed.
LOMA (Letter of Map Amendment) is a letter from the Federal Emergency Management Agency FEMA that a given structure or parcel of property is not within the Special Flood Hazard Area (SFHA) as shown on the effective Flood Insurance Rate Map (FIRM). Typically a LOMA will remove the Federal requirement for the lender to require flood insurance coverage for a property located in SFHA. However, the lender may determine as a business decision or policy that it wishes to continue the flood insurance requirement.
LOMR (Letter of Map Revision) is a letter from FEMA officially revising the current FIRM to show changes to floodplains, floodways, or flood elevations. Typically these letters are associated with large scale map changes or larger commercial or residential subdivision developments. When a LOMR is issued by FEMA, the affected FIRM will be reissued, physically changing the map to reflect the results of the LOMR.
LOMR-F (Letter of Map Revision based on Fill) is a letter from FEMA stating that an existing structure or parcel of land that has been elevated by fill material would not be inundated by the 100-year flood and therefore is not located within the SFHA. This is similar to a LOMA, except that a LOMA details with properties that have not had any fill material brought in to elevate the structure above the 100-year flood elevation.
CLOMR (Conditional Letter of Map Revision) is a letter from FEMA commentating on whether a proposed project if built as proposed, would meet minimum National Flood Insurance Program (NFIP) standards or proposed hydrology changes.
The Friends of the Nicholson Memorial Library is community organization supporting and promoting Garland libraries. The Friends sponsors activities to raise funds for the purchase of library materials and equipment, and underwrites programming to benefit all library users.
Stop by any Garland Library and fill out an application form. You may also print one online.
This is an annual cost and you will get a special "Friends" library card. Also, you may indicate on your form if you want to help volunteer or possibly serve on the Friends of the Library board.
AmazonSmile is a simple and automatic way for you to support the Friends of the Nicholson Memorial Library every time you shop, at no cost to you. When you shop at smile.amazon.com, you’ll find the exact same low prices, vast selection and convenient shopping experience as Amazon.com, with the added bonus that Amazon will donate a portion of the purchase price to the Friends of the Nicholson Memorial Library. You can choose from nearly one million organizations to support though we ask that you choose the Friends of the Nicholson Memorial Library and help support your Garland Libraries.
To shop at AmazonSmile simply go to smile.amazon.com from the web browser on your computer or mobile device. You may also want to add a bookmark to smile.amazon.com to make it even easier to return and start your shopping at AmazonSmile.
On your first visit to AmazonSmile, you need to select Friends Of The Nicholson Memorial Library Inc so they receive donations from eligible purchases before you begin shopping. Amazon will remember your selection, and then every eligible purchase you make at smile.amazon.com will result in a donation.
The AmazonSmile Foundation will donate 0.5% of the purchase price from your eligible AmazonSmile purchases. The purchase price is the amount paid for the item minus any rebates and excluding shipping and handling, gift-wrapping fees, taxes, or service charges. From time to time, Amazon may offer special, limited time promotions that increase the donation amount on one or more products or services or provide for additional donations to charitable organizations. Special terms and restrictions may apply. Please see the relevant promotion for complete details.
Donations are made by the AmazonSmile Foundation and are not tax deductible by you.
Please see complete AmazonSmile program details.
Yes, newer items and items in good condition will be considered for the library collection. If not added by the library, items are passed along to the Friends of the library for their annual book sale. Items the Friends will take include:
Donated items may be dropped off at any Garland library location. If you need assistance carrying in your donations, please ask for help at the Check- out Desk. Any books not used by the library or the Friends will go to a special recycler and all funds earned from recycling go to the Friends of the Library to be used for the benefit of the Garland Libraries.
The Theatres at the Granville Arts Center can accommodate everything from Broadway touring shows to symphony concerts. The Brownlee Auditorium features a proscenium stage, deluxe, fully upholstered seats, hydraulic orchestra lift, state-of-the-art sound and lighting equipment, and seating capacity of 720. The smaller modified proscenium theatre seats 200 and is also equipped with full curtains and complete booth-controlled lighting and sound systems.
The Atrium at the Granville Arts Center provides a location for:
The Atrium will accommodate up to 450 people seated at tables. It also features a spacious lobby and a fully equipped catering kitchen for banquet service. The Atrium is located adjacent to the Granville Arts Center.
The Plaza Theatre, an extension of the Granville Arts Center, provides a spacious lobby and an elegant auditorium with a stage that is excellent for any production or meeting given by schools, non-profit organizations, commercial companies, and individuals. This state-of-the-art facility seats 350. The Plaza Theatre is located at 521 West State Street on the Historic Downtown Square.
Tours of each facility are available by calling the Granville Arts Center at 972-205-2780. Regular business hours are Monday through Friday from 9 a.m. to 5 p.m.
The Granville Arts Center is located in Downtown Garland at the intersection of Fifth and Austin Streets. We are located adjacent to the DART light rail station and approximately six minutes from either the President George Bush Turnpike or Interstate Highway 635 (IH-635). The Plaza Theatre is located around the corner at 521 W State Street on the Square in Historic Downtown Garland.
The staff of the Granville Arts Center takes rental reservations and prepares contracts for renting the different facilities. For information about The Theatres at the Arts Center (includes the Brownlee Auditorium, Small Theatre, and Plaza Theatre) call 972-205-2780 or email the Garland Arts Center. For information about The Atrium at the Arts Center call 972-205-3981 or email the Atrium.
For technical questions at the Granville Arts Center, call 972-205-2786 or email the Garland Arts Center. For technical questions at the Plaza Theatre call 972-205-3656 or email the Garland Arts Center.
Information on upcoming events at the Granville Arts Center can be found in the Arts In Action Newsletter and the Calendar of Events. Information is also available at the Arts Center Box Office or by calling 972-205-2790.
The Granville Arts Center Box Office is open Monday through Friday, 10 a.m. to 4 p.m. for ticket purchases. The Box Office sells tickets for the:
Tickets may be purchased online, by phone at 972-205-2790, or at the ticket window with cash, check, or credit/debit card. Visa, Mastercard, American Express, and Discover are accepted as well.
The Box Office is also open for ticket sales two hours before select productions. All other productions at the Granville Arts Center and the Plaza Theatre are handled by the individual groups and are also sold at the door on the day of the production.
Tours of each facility are available by calling the Granville Arts Center at 972-205-2780. Regular business hours are Monday through Friday from 9 a.m. to 5 p.m.
The Plaza Theatre is located at 521 W State Street on the Square in Historic Downtown Garland.
The staff of the Granville Arts Center takes rental reservations and prepares contracts for renting the different facilities. For Plaza Theatre rentals, call 972-205-2785 or email the Garland Arts Center.
For technical questions about the Plaza Theatre call 972-205-3536 or email the Garland Arts Center.
Information on upcoming events at the Granville Arts Center and the Plaza Theater can be found in the Calendar of Events. Information is also available at the Arts Center Box Office or by calling 972-205-2790.
Most productions at the Plaza Theatre are handled by the individual groups and are also sold at the door on the day of the production. Contact information is available on our Calendar of Events. Tickets to CORP's productions at the Plaza Theatre may be purchased online, by calling 972-205-2790, or at the door, one hour prior to curtain.
If you are interested in booking your event at The Atrium, please call our offices at 972-205-3981 or 972-205-2632 and talk to our staff for availability and information.
A non-refundable deposit in the amount of one-half of room rental fee is required in order to reserve a date. This deposit is applied to the final balance due. Banquet space will not be held without a deposit.
Note: For social events Friday through Sunday, the deposit is $600.
Your final payment, less deposit amount, is due no later than 14 days prior to your event. You may pay the amount prior to that date and/or you may pay it out in installments if preferred.
No. Food and/or beverages must be provided by one of The Atrium approved caterers. However, you may use your choice of vendor for special occasion cakes (i.e. wedding/groom cakes, anniversary cakes etc.)
No. Alcoholic beverages of any kind must be provided by one of The Atrium approved caterers. No alcohol of any kind may be brought into or taken from The Atrium by clients or their guests at any Atrium event.
Note: No alcohol only events are allowed at The Atrium. Catered food is required if alcohol of any kind is served.
At the discretion of The Atrium Event Director, security may be required at any event at any time.
All vendors need to be aware of, and must abide by, the guidelines, policies and procedures of The Atrium. The Atrium staff can provide you with lists of preferred vendors who are familiar with our policies.
Yes, The Atrium rental includes The Atrium courtyard and lobby on Friday, Saturday, and Sunday. The Atrium Lobby alone is available for rental Monday through Thursday only.
No. The Atrium chairs are not allowed to be used in the courtyard. You will have to obtain them from an event rental company.
If your event is on a Friday, Saturday or Sunday, the reservation time is for a period of 7 hours. This time frame includes your set up and clean-up time. You may reserve your seven hours between the following times:
Monday through Thursday9 a.m. to 11 p.m.
Friday through Saturday9 a.m. to Midnight (room must be vacated by midnight)
SundayNoon to 10 p.m.
You may purchase additional hours if you need more time for set up or clean up. Please keep in mind that additional hours may not be purchased beyond midnight.
Yes, you may hire a DJ, band or any musical act of your choice for your event. All entertainment vendors must adhere to City of Garland noise ordinances and City policies and procedures.
The Atrium accepts:
Plenty of free self-parking is available at the Granville Arts Center as well as the Garland City Hall parking lot, adjacent to The Atrium. The DART Transit Center parking lot is also available.
Yes. One large dressing room is included with the rental of The Atrium. This room includes a wall of lighted make-up mirrors as well as a private bathroom with a full-length mirror.
Yes. At least one Atrium staff member will be present during your event. This person oversees and monitors each event that takes place at The Atrium.
This person is your direct contact and will have met with you two weeks prior to your event for final coordination. This person is not an event planner or wedding coordinator. If you desire such a service, you will need to contract with an independent service provider.
No appointments are necessary. We take walk-ins Monday through Friday, first-come-first-served. We are also open during lunch hours.
The Texas Vaccines for Children (TVFC) is a state-operated program funded with federal and state money to provide low-cost vaccines to eligible children from birth through 18 years of age.
No, you do not have to pay for the vaccines for your children under the Texas Vaccines for Children Program, however, you may pay a small immunization administration fee if your children are not covered by Medicaid/Children's Health Insurance Program (CHIP) program.
Any child who is 18 years of age or younger and meets at least one of the eligibility criteria listed below is eligible to receive TVFC vaccine:
You will need to bring a complete record of your child's previous immunizations. If you are on Medicaid, CHIP or private insurance, you need to bring the current card, not the letter.
No, we only give immunizations. However, your child may be able to receive his/her immunizations if a low-grade fever and/or minor symptoms are present.
No, we are not able to accept out-of-state Medicaid.
We accept BlueCross/BlueShield of Texas, CIGNA, Humana, and United Healthcare. We also accept Medicare Part B and D for patients 50 and up.
Our fees are the same, regardless of location of clients' residence.
As a Texas Vaccines for Children provider, our clinic is required to give all recommended vaccine doses on the same visit.
Yes, we do perform laboratory services at our clinic. We offer MMR, Measles, Mumps, Hep B, Varicella and Rabies Titers.
No, you can contact Dallas County Health and Human Services by calling 214-819-1819 for information on testing.
No, we don't offer physical exams or athletic physicals at this time.
No, we are an extension of the City of Garland Health Department, funded by Texas Department of State Health Services and Health Facilities Development Corporation.
Animal bites should be immediately reported to the Animal Services division of the city in which the bite occurred. In addition, the bite victim should contact his/her healthcare provider to receive instructions on the necessity of tetanus vaccination and/or rabies treatment.
For further information visit the City of Garland Animal Services.
ImmTrac, the Texas Immunization Registry, is a no-cost service offered by the Texas Department of State Health Services (DSHS). It is a secure and confidential registry available to all Texans. When a health-care provider administers an immunization and you consent to registering this information, the statewide immunization registry, known as Immtrac, is notified. The benefits of registering the information help parents locate shot records for the children and prevent over immunized their child due to lost shot records. Also, the immunization schedule is confusing and parents often do not realize that their child is due for an immunization.
ImmTrac Consent Forms are available at Garland Public Health Department Clinical Services.
Download the ImmTrac Consent Form from the DSHS website. Complete the form, sign and date it. Deliver the completed consent form, along with copies of your immunization records to:
Adults need vaccines throughout their life. Store your immunization records in Immtrac, the Texas Immunization Registry. It is a free, secure, confidential services that stores immunization records electronically in one centralized system. ImmTrac is available to Texans of all ages.
To register for ImmTrac participation, you must grant consent in writing. Anyone 18 years or older may consent to participate in ImmTrac. Past, as well as current, immunizations can be added to the record at any time.
Download the Immunization Registry (ImmTrac) Adult Consent Form (F11-13366) (PDF) or obtain an ImmTrac Consent Form from Garland Health Department Clinical Services. Complete the form, sign and date it. Deliver the completed consent form, along with copies of your immunization records to:
Staying healthy is a lifelong job, and you're never too old to be immunized!
Getting a dose of Tdap (Tetanus, diphtheria, pertussis) is especially important if you have contact with an infant. Other immunizations available for adults include:
The Centers for Disease Control and Prevention (CDC) recommends patients 50 and up to get the Shingles vaccine.
Consult your healthcare provider to determine your need for other vaccines or visit the following websites to determine what you need:
On January 1, 2012, new state meningitis vaccine requirements go into effect that require certain college students to present proof of receiving a Meningococcal Conjugate Vaccine (MCV4) within the past 5 years. Contact the institution you are planning to attend for specific instructions.
The physical address of the Garland Landmark Museum is 393 N. Sixth Street.
The mailing address of the Garland Landmark Museum and Heritage Crossing is PO Box 469002, Garland, TX 75046.
The mailing address of the Garland Landmark Society is PO Box 462232, Garland, TX 75046.
The museum is open every Saturday from 10 a.m. to 2 p.m. except holiday weekends.
The museum is open thanks to volunteers who give their time on Saturdays so that the Landmark Museum can be open. If you are interested in volunteering, please email Heritage@GarlandTX.gov.
Admission is free, including for group and private tours, although the Garland Landmark Society accepts donations.
Yes! Email us at Heritage@GarlandTX.gov. We'll send you an information packet about Heritage Crossing and set a date and time for your visit.
Unfortunately, because of needed rehabilitation and repair, the Tinsley-Lyles house and the 1910 Pullman Coach Car are not open to the public at this time.
The Landmark Museum contains Garland-specific historical artifacts and documents, all donated to and maintained by the Garland Landmark Society. This collection focuses on the period between 1850 and the present. One of our most unique exhibits is our touchscreen, where you can watch Garland videos and interact with a map that shows how Garland has grown and changed through the years.
The Landmark Society’s website GarlandHistorical.org has a wealth of information, including a historical timeline, maps and more. If you are interested in further researching a topic or have relevant information to offer, please contact us at Heritage@GarlandTX.gov.
Members work to keep the museum open every year. They also publish a yearly calendar with historic images and dates. Volunteers maintain and expand the GarlandHistorical.org website, plan and work on projects, including displays, as well as the fundraising required to carry them out. For additional information please email Answers@GarlandHistorical.org.
Annual dues are $20. Perspective members can fill out the membership form and pay dues every Saturday from 10 a.m. to 2 p.m. or online at GarlandHistorical.org. They can also be mailed to The Garland Landmark Society P.O. Box 462232 Garland, TX 75046.
Volunteers are always needed and welcomed. Please complete this online form and we will get back to you.
Any photo on this website (GarlandHeritage.com) or GarlandHistorical.org may be used. Please cite Garland Landmark Museum when using. If a high resolution photo is required, it may be available for a fee. Please email Heritage@GarlandTX.gov for more information.
Fair Housing means you may freely choose a place to live without regard to race, sex, religion, handicap, familial status (having one or more children), age, or national origin. Fair Housing is a right protected by federal, state and local laws. Housing discrimination is against the law.
Refusal to sell, rent or lease because of race, sex, religion, handicap, familial status, age, or national origin. Discriminatory advertising, terms or conditions in providing services in connection with the sale or rental of housing. Blockbusting or frightening people into moving out of a neighborhood, is also illegal.
If you've been discriminated against, call Garland Fair Housing Services at 972-205-3300 or visit our offices at:210 Carver DriveSuite 102AGarland, TX, 75040
You are being discriminated against if you experience any of the following based upon your race, color, national origin, religion, age, sex, handicap or family size:
There are many possible scenarios. For example, you look for housing in a particular neighborhood. You are discouraged, and directed to another part of town. You may be told that you are too late, too soon, too old, or have too many children. You may hear all kinds of reasons.
You may even believe what you hear. But, inside, you know something does not feel right. You begin to feel like you are rejected because or your age, ethnicity, physical disability, or marital status. If this is the situation, you know what it feels like to be denied housing. What you may not know is that in the United States housing discrimination is against the law.
The first thing you do is do something about it. By remaining silent, you lose and the lawbreakers win. By accepting their discrimination, they continue to discriminate against others. The City of Garland has trained staff to help you when you have experienced unfair treatment while trying to rent or buy housing.
If you or those you care about have been discriminated against by unfair housing practices, the law-breakers can be stopped. Bilingual services are available in Spanish and English. Vietnamese and Korean bilingual services are by appointment only. For more information, please call us at 972-205-3300 or visit our office at:Fair Housing Services210 Carver DriveSuite 102AGarland, TX 75040
The Fair Housing Act is a federal law that makes it illegal to deny housing, refuse to rent, sell, negotiate, or offer different terms and conditions because of race, color, religion, sex, national origin, familial status, or disability. The City of Garland is one of only five fair Housing Agencies in Texas that has a Fair Housing Ordinance, which is 'substantially equivalent' to the federal act. The Garland Fair Housing Ordinance has included Age as a protected class to protect the rights of the large and growing senior population in Garland.
It is the policy of the City of Garland, through fair, orderly, and lawful procedures, to promote the opportunity for each person to obtain housing without regard to race, color, sex, religion, handicap, familial status, age, or national origin. This policy is grounded upon a recognition of the rights of every person to have access to adequate housing of the person's own choice, and the denial of this right because of race, color, sex, religion, handicap, familial status, age, or national origin is detrimental to the health, safety, and welfare of the inhabitants of the City and constitutes an unjust deprivation of rights, which is within the power and proper responsibility of government to prevent.
Garland Fair Housing Services investigates claims of discrimination in housing based upon a protected class. Any person that feels they have been discriminated against in their pursuit of safe, sufficient housing of their choosing has the right to file a Fair Housing Complaint. If the property is in Garland, you can contact Garland Fair Housing Services at 972-205-3300. For properties outside of Garland, call Housing and Urban Development Fair Housing at 817-978-5912.
Fair Housing Services is ready to help with any problem of housing discrimination. If you think your rights have been violated, the Housing Discrimination Complaint Form is available for you to download, complete and return, or complete online and submit, or you may call 972-205-3300. You have one year after an alleged violation to file a complaint with Housing and Urban Development, but you should file it as soon as possible. You may also visit the Housing and Urban Development Fair Housing and Equal Opportunity Office, Fair Housing First, and Dallas Fair Housing Office websites for more information.
Predatory lending refers to a variety of abusive lending practices that may occur singly or in combination: excessive or hidden fees, refinancing of loans at no benefit to the borrower, offering a loan knowing the borrower lacks the means to repay it, and using high-pressure sales tactics to sell a loan (U.S. Department of Housing and Urban Development (HUD)). It is usually undertaken by brokers, creditors, or even home improvement contractors. Most prevalent in the subprime mortgage market, borrowers typically use the collateral in their homes for debt consolidation or other consumer credit purposes.
While there is little information about the scope of predatory lending (Gramlich), it negatively impacts both individual borrowers and communities. Racial minorities, who may have trouble obtaining credit because of discrimination, are one target of predatory lenders. So are the elderly, who are income-poor but often have significant equity in their homes. (HUD 2003). The outcomes of unfair lending practices are severe. Predatory lending is likely to lead to the borrower becoming delinquent in payments or even be faced with foreclosure. Predatory lending also harms more than the borrower. Efforts to revitalize neighborhoods and promote home ownership are weakened when foreclosed homes occur in a neighborhood (HUD 2000).
Increasing consumer literacy about the basics of mortgage credit, how to shop among lenders, and how to best finance household debt is a necessary strategy for combating predatory lending. Nonprofit organizations play a significant role in educating borrowers before they take out a loan or a mortgage, counseling borrowers if they have trouble paying off a loan, and referring them to legal assistance if they have been a victim of a predatory loan. Consumer education is especially necessary for those who have little experience with the lending market. Consumers are urged to know the characteristics of Predatory Lending to avoid being a victim of such unscrupulous act.
View more information about the Fair Housing Act.
Vivienda Justa significa que usted tiene la libertad de escoger el lugar que guste para vivir sin tener que preocuparse por su: raza, color, sexo, religión, incapacidad física o mental, estado familiar (tener niños o estar embarazada), edad, origen nacional. La Vivienda Justa es un derecho protegido por la ley. La discriminación en la vivienda es encontra de la ley.
Rehusar la venta, renta, o alquiler tan solo por su raza, color, sexo, estado familiar, religión, incapacidad física o mental, edad u origen nacional. Publicidad discriminatoria, en relación con los términos y condiciones de la venta o renta de la vivienda. Alarmar a la gente para que se muevan fuera del vecindario también es ilegal.
Llame a la oficina de Servicios de Vivienda Justa de la Ciudad de Garland al teléfono 972-205-3300.
Usted sabe como se ve la discriminación de vivienda. Basado en su raza, color, origen nacional, religión, edad, género, impedimento físico, retraso mental o estado familiar (tener niños o embarazada):
Quiso alquilar un apartamento. Buscó una casa en un sector particular. Aplicó por una hipoteca de casa. Y lo rechazaron. Le ofrecieron diferentes términos. Desaprobado. Dirigido a otra parte de la cuidad. Le dijeron que llego demasiado tarde o temprano, demasiado viejo, tiene demasiados niños. Escuchó varios tipos de excusas. Quizás creyó lo que le dijeron. Pero sintió que algo estaba mal. No era justo. Usted tenía el dinero para comprar la casa nueva, pero sintió que fue rechazado por su origen nacional. O edad. O impedimento físico o retraso mental. O el tamaño de su familia. O su ropa religiosa. O el color de su piel. O porque eres un padre soltero. Si esto es el caso, usted conoce que es discriminación y usted sabe que la única razón por la cual le rechazaron fue por quien usted es o como se ve. Quizás lo que no sepa es que en los Estados Unidos discriminación de viviendas es ilegal.
La primera cosa que necesita hacer es decidir hacer algo al respecto. Por mantenerse en silencio, pierdes y los infractores ganan. Por aceptar su discriminación, ellos pueden continuar su discriminación contra otros. La Cuidad de Garland tiene empleados altamente entrenados para ayudarle si ha sufrido injusticias mientras intentava alquilar o comprar una vivienda. Si usted o sus seres queridos han sufrido discriminación de vivienda, se le puede poner un alto a los infractores. Servicios bilingües están disponibles en Español e Ingles. Para más información, por favor de llamar al 972-205-3300.
Dirección:La Oficina de Vivienda Justa210 Carver Drive, Suite 102AGarland, TX 75040
Visit the Fair Housing section to see how to make a complaint.
The income limits are as follows:
View information about the latest utility allowances (PDF).
The tenant is responsible for all deposits. The Garland Housing Agency does not provide funds for these expenses.
The tenant is responsible for rent in the amount of 30% of the annual adjusted gross income of the family.
No. The decision to rent to a tenant is the landlord's, as is the responsibility for checking credit and rental histories.
A voucher can be transferred to another agency, unless that agency is within the Garland Housing Agency's jurisdiction (50 mile radius). In that case, there is no need to transfer. The Garland Housing Agency will service vouchers within our jurisdiction.
Voucher holders find their own housing units. All units must pass a Housing Quality Standards inspection by a Garland Housing Agency inspector before approval.
Online applications are only accepted when the waiting list is open. Garland Housing Agency will no longer process hard copy applications.
No. Each agency maintains its own list. However, you may apply to as many agencies as feasible in your attempt to get housing assistance.
No. There are single family houses, townhouses, duplexes and apartments on the Garland Housing Agency program.
Currently, the City of Garland Housing Agency administers over 1,400 Housing Choice Vouchers.
Deposits are set by the landlords and utility companies, not by Garland Housing Agency.
Yes, as long as the family's total adjusted gross income falls within the guidelines.
At this time the Garland Housing Agency does not know how long a person will have to remain on the waiting list. You can check your position number and status by visiting the waiting list website.
Presently, there are no emergency shelters in Garland. People needing emergency assistance are referred to private social organizations or to shelters in Dallas.
Everyone must present a picture identification at the time of application.
The Garland Housing Agency's waiting list is currently closed to new applications.
The demand for rental assistance is greater than the number of available Housing Choice Vouchers. The Garland Housing Agency must wait for families to leave the program before adding new families. When families move off the program, vacated slots are filled from the Garland Housing Agency’s waiting list of qualified applicants.
The Garland Housing Agency only administers the Housing Choice Voucher Program (Section 8).
Public Housing units are specific areas and complexes set aside for housing families. Section 8 units, however, are located in privately owned multi and single family dwellings throughout the City of Garland and surrounding communities, allowing tenants to choose the type of unit and the area in which they want to live.
Yes, however to be eligible for the Garland Housing Agency home ownership program, a family must meet the following criteria:
Please contact your case worker for more details and how to apply.
The Housing Choice Voucher Home Ownership Program allows the voucher subsidy to be used to help a first-time home owner meet monthly mortgage expenses.
In order to be eligible for the Garland Housing Agency's (GHA) home ownership program, a family must meet the following criteria:
Owning a home is a big responsibility. It's important that you understand those responsibilities before you look at being a first time home buyer. It is mandatory that you take an approved home ownership counseling course prior to being issued a home ownership voucher. It is also wise to first clear up any credit problems and save enough money so you can make a down payment.
Homes eligible for this program are new construction, manufactured housing, and pre-owned. All homes must be attached to a permanent foundation. On a new home purchase, ground must be broken (slab/basement foundation) before the date that you put a sales contract on the home.
No. It is the family's responsibility to find a home that is eligible for the voucher home ownership assistance. If the family is already a rental voucher participant and is determined to be eligible, the GHA will authorize the family to search for a home to purchase without the interruption of their rental assistance.
An eligible family will have 120 days from the time the voucher is issued to close on a home. Families participating in this program may select an eligible unit anywhere within the GHA's jurisdiction. Families may purchase a unit out of the GHA’s jurisdiction under the portability procedures of the voucher program, but only if the receiving housing authority is administering a home ownership program and accepting applicants.
Yes. There will be two types of inspection that will be needed. The first inspection is a Housing Quality Standards (HQS) Inspection, performed free of cost, by the Garland Housing Agency (GHA). The HQS inspection is used to determine if the current condition of the unit is decent, safe and sanitary. The GHA may, but is not required, to conduct annual housing quality standard inspections.
The second type of inspection is by an independent professional home inspector that you will hire. The purpose of this inspection is to identify home defects and assess the adequacy and life span of major systems, appliances and other structural components.
The participating family ultimately is responsible for securing its own financing. The Garland Housing Agency may develop partnerships with lenders to assist the family in obtaining financing, but can not require the use of certain lenders. A family may choose any lender it wishes.
Voucher funds can not be used to assist with financing costs, such as down payment or closing costs. If you do receive down payment assistance through another funding resource, make sure you understand all of their requirements and the impact they may have on any home ownership and financial decisions you may make in the future.
In most cases, your family can help you purchase a home. Assisting with a down payment or other expenses or co-signing or co-borrower on the loan may be helpful. However, it is important to understand that under the Housing Choice Voucher (Section 8) regulations, a non-occupying co-borrower can not own an interest in the house.
The amount you are able to pay is dependent on your total income and resources. The mortgage lender will consider your income, housing assistance payment and any other additional assistance that you may be receiving from an outside source or agency. The lender will pre-qualify you based on income and other financial information. It is important to have this pre-qualifying letter before you begin shopping for a home. In this way, you can know how much home you can afford based on your financial standing.
The Garland Housing Agency (GHA) will make the monthly home ownership housing assistance payment (HAP) directly to the family, unless other arrangements are made by the family and lender and approved by the GHA. The payment should arrive before the beginning of each month to ensure timely payment.
You will need to combine the GHA's payment along with your payment and forward one check along to the lending institution. Once again, make sure you pay special attention to the rules the lender has for payment. In addition, always keep any records or documentation the lender sends to you.
The family is responsible for all home owner expenses not covered by the housing assistance program payment. Such costs to consider are: home inspection and appraisal fees, down payment and closing costs. In addition, the family will be responsible for maintenance, repair and utility costs (if applicable), as well as any home owner's association dues.
Yes. In order to receive continued housing assistance payment home ownership payments, the family must continue to live in the home. If the family moves out, the Garland Housing Agency (GHA) will not continue the assistance after the month when the family moves out. Neither the family nor the lender is required to refund to the GHA the home ownership assistance for the month when the family moves out.
The family must comply with the terms of the mortgage in order to qualify for continued assistance from the GHA. In addition, the family must remain eligible according to Housing and Urban Development rules and regulations as stated in the GHA Administrative Plan.
Yes. You will still need to submit all your paperwork for re-certification and you will have to continue to abide to the "Statement of Homebuyer's Obligations" that you sign prior to purchasing a home.
Yes. Housing Choice Voucher home ownership assistance may only be paid for a maximum period of 15 years if the initial mortgage incurred to finance purchase of the home has a term that is 20 years or longer. In all other cases, the maximum term of home ownership assistance is 10 years. There is no time limit on home ownership assistance for elderly and disabled families.
However, if anytime during this time limit the family's income is able to support the full home ownership expense, the Garland Housing Agency will no longer be able to assist the family and the family will be totally responsible for the full mortgage payment. In addition, such factors as continued approval by Congress to fund the home ownership program and continued eligibility requirements may effect the amount of time that you receive assistance. It is important to understand that you are responsible for the full mortgage payment if your housing assistance payment is terminated for any reason.
Yes. The participating family may sell its home to purchase another home under the home ownership program. All sales must be approved by the Garland Housing Agency. However, the total amount of time the family receives assistance on both homes is counted towards the time limit.
The Garland Housing Agency will not commence voucher assistance (either rental or home ownership) for occupancy of another unit so long as any family member owns any title or interest in the prior home.
No. A home, as well as a car, is an exempt asset according to Social Security and other federal agencies. These types of assets do not count toward a person receiving other supports.
You may be required to attend post-purchase home ownership counseling. In your community, there are experienced home ownership counselors who can assist you in such areas as saving towards repairs and the general maintenance of your home. In addition, they can provide financial advice and strategies that can help you avoid defaulting on your mortgage. It is important to understand that you are responsible for any debt incurred to purchase the home.
Among those reasons that the Garland Housing Agency (GHA) may deny or terminate home ownership assistance are:
The GHA must terminate voucher home ownership assistance for the family if the family is dispossessed from the home pursuant to a judgment or order of foreclosure on any mortgage-securing debt incurred to purchase the home.
The GHA may permit a family subject to a foreclosure action to move to a new unit with voucher rental assistance. However, the GHA must deny such permission and terminate the family's participation in the housing choice voucher program if the family defaulted on an Federal Housing Authority-insured mortgage and the family fails to demonstrate that it has:
The amounts listed have been adopted by the Garland Housing Agency as the new payment standards and will be in effect for regular new move ins and moves (change of unit) effective January 1, 2019. View the 2019 payment standards (PDF).
The tenant agrees neither to assign this lease, nor to sublet or transfer possession of the premises, nor to give accommodation to boarders or lodgers without the written consent of the landlord and prior approval of the Garland Housing Agency. The tenant further agrees not to use or permit the use of the dwelling unit for any purpose other than as private dwelling unit solely for the tenant and the tenant's family. If any of the above occurs, please notify the caseworker for the tenant immediately.
The tenant will be responsible for damages to the unit and premises, other than normal wear and tear, that are caused by any member of the tenant's family, guests of the tenant, and the persons under the tenant's control.
The owner may only evict the tenant from the contract unit by instituting a court action. The owner must give a tenant a notice that specifies the grounds for termination of tenancy. The notice of grounds must be given at or before the commencement of the eviction notice. The notice grounds may be included in, or may be combined with any owner eviction notice to the tenant.
The tenant is not responsible for payment of the portion of contract rent covered by the housing assistance payment under the Housing Assistance Payment contract between the owner and the housing agency. The housing agency's failure to pay the housing assistance payments to the owner is not a violation of the lease. During the term of the lease, the owner may not terminate the tenancy of the family for nonpayment of the assistance payment.
It is the goal of the Garland Housing Agency to ensure payments are received in a timely manner. Due to recent changes in the cash management requirements of Housing and Urban Development, payments cannot be processed until the 1st business day of the month. Bank deposits are usually made within 3 to 4 business days there after.
The rent to owner must be reasonable in comparison with rents charged for comparable units in the private unassisted market or for units assisted under the Housing Choice Voucher Program.
If you do not have internet access at home, you may apply in the Human Resources Department at City Hall.
You may check the status of your application by logging in to your account at the City of Garland Career Center as an existing applicant. Scroll to the "Past Job Submittals" section on your dashboard. Applications may show the status as Received Submission (application received), Under Review (being screened by the hiring manager), and Reviewed, Not Selected (your application was not chosen for further consideration).
If you supplied us with your email address in your profile or application and you were not selected for the job for which you interviewed, you will be sent an email notification that you were not selected.
No. Anyone who suspects fraud may report it using a variety of methods.
You can report fraud by:
The Fraud Hotline rings to a telephone at the City of Garland's Internal Audit Department. It may go to voicemail if we are unable to answer, but is monitored during scheduled business hours.
The hotline does have caller ID. However, you do not have to leave your name or telephone number if you do not choose to. If you are uncomfortable with this, you may also report your concerns via email or mail.
A hunch is enough. You do not need to collect evidence before making a report. We will perform an investigation to collect evidence. However the more information you can provide, the easier it is for us to investigate properly and thoroughly.
Details such as names of people or departments involved, times and dates of the incident, vendor names, and a description of the incident are helpful in identifying what needs to be investigated. You should report the suspicions as soon as possible. Do not wait to collect evidence.
Do not attempt to investigate the matter yourself. If you are a City employee, failure to report suspicions may make you an accomplice. City Directive Administration 8 states:
If an employee becomes aware of the reasonable possibility of any Fraud, Waste, or Abuse (FWA) activity, the employee has an obligation to report it through the appropriate channels –supervisory personnel and/or the FWA hotline
Any employee who has knowledge of an occurrence of FWA or has reason to suspect that FWA has occurred shall immediately notify their supervisor or the FWA Hotline/City Auditor’s Office.
Any employee having knowledge of FWA who does not report it may be considered to have been an accomplice to the FWA and will be subject to disciplinary action up to and including termination and/or prosecution.
Report any concern, large or small. We take all concerns seriously. Sometimes small concerns lead us to larger ones.
While we may not investigate every claim (for example, code violations), we will make sure it is forwarded to the appropriate person.
All information will be kept as confidential as possible. However, sometimes it is necessary to identify the complainant if an issue goes to court or under other circumstances. Internal Audit will investigate fraud.
Fraud is an intentional or deliberate act of deception to gain an advantage. As a general rule, the City Manager’s Office investigates allegations of waste and abuse. Reports of management abuse or other potentially inappropriate activities, including safety issues, substance abuse, sexual harassment, etc. (for a more complete list, please refer to City Directive Administration 8: Fraud, Waste, and Abuse Policy) may be referred to other departments, including code compliance, HR, and/or senior management, as appropriate.
No. The City strictly prohibits retaliation for reporting suspected Fraud, Waste, or Abuse (FWA). City Directive Administration 8 states: The City will not tolerate any retaliation against an individual for reporting FWA or for cooperating, giving testimony, or participating in any manner in an audit/investigation, proceeding, or hearing.
The City will not tolerate any retaliation against an individual for reporting FWA or for cooperating, giving testimony, or participating in any manner in an audit/investigation, proceeding, or hearing.
You are also protected by state law. Local Government Code Title 5, Subtitle A, Chapter 554.002 states a local governmental entity like the City cannot suspend, terminate, or take adverse personnel action against someone who in good faith reports a violation of the law.
If you feel you are the victim of retaliation:
Internal Audit will investigate fraud. Fraud is an intentional or deliberate act of deception to gain an advantage. As a general rule, the City Manager’s Office investigates allegations of waste and abuse.
Reports of management abuse or other potentially inappropriate activities, including safety issues, substance abuse, sexual harassment, etc. (for a more complete list, please refer to City Directive Administration 8: Fraud, Waste, and Abuse Policy (FWA)) may be referred to other departments, including code compliance, Human Resources (HR), and/or senior management, as appropriate.
The Internal Audit Department will perform a preliminary investigation. The FWA Coordination Committee will coordinate and make decisions on how the cause will be investigated and what the course of action will be. This committee includes:
Investigations take time and due to the confidential nature of many investigations, we may not be able to share the ongoing details and progress. The length of time will depend on the complexity of the case. However if you provide us with contact information, we will be happy to follow up with you when we are able.
You may also contact us at any time with additional information or concerns.
The "base" initial sublease rent payment is $750 for all tracts. In addition, a surveying fee may be required in the amount of $900 for Tracts 11 through 49 and $675 for all other tracts. The surveying fee can be waived if the property corner pins that were previously set for each sublease tract are still present and undisturbed. See the letter sent to all sublease tract owners, dated January 11, 2010, for more information (the letter is posted on this website).
Yes, the Lake Shore Zoning District and Development Standards govern sublease tract development, and they are available on this website.
Contact the Engineering Department's Drainage and Development group at 972-205-2170 to start the process of obtaining a sublease. Contact the Building Inspection Department at 972-205-2300 for use questions in relation to your sublease tract.
No. However, it should be noted that an application will be required in order to obtain a building permit from the Building Inspection Department before constructing a structure on the sublease tract.
Refer to the Lake Edge Zoning District and Development Standards for more information on allowable uses for sublease tracts.
The purpose of the Library Board is to advise the City Council on issues relating to the Public Library and to recommend plans and programs to promote the library system for the city. The Board meets monthly on the second Monday at 6 p.m. in the Work Session Chambers at City Hall. All meetings are open to the public unless the Board goes into executive session. For more information visit the Library Board page or call the Library Administration office at 972-205-2543.
Meeting agendas and approved minutes are posted on the website for citizen review.
The Library Board is composed of nine citizens that are appointed by the City Council. The Director of Libraries serves as ex officio member of the Board. The normal term of office is two years; four members shall complete their full term of office in odd numbered years and five members shall complete their full term of office in even numbered years.
The Garland Charter and Code of Ordinances establish certain qualifications that must be met by members of boards and commissions. In addition to special qualifications for service, a board member must:
For more information, please visit the City's Boards and Commissions page.
A Library card is available to residents of Garland and surrounding communities. You must be 18 with a valid photo ID to get your own Library card. Otherwise, a parent or legal guardian with ID would need to cosign. Please bring your unexpired official state photo ID (Texas driver’s license, Texas ID, Matricula, out of state license) with your full name and current address on the ID. If the ID does not show your current address, you must present proof of address. Acceptable items for proof of address include current utility bill, lease agreement, auto insurance or bank statement. The proof of address has to have your name on it.
People residing outside of Northeast Texas may get a 30-day Visitor card. Visitors cannot check out materials but can use the Internet on computers at the Library or through our wireless access. Bring your current state-issued photo ID to any Garland Library to get a Visitor Card.
If you had a card and need to replace it bring your current unexpired official state photo ID and a $2 replacement fee to any Garland Library and get a new card.
You must be 18 with a unexpired official state photo ID to get your own Library card. Otherwise, a parent or legal guardian with ID would need to cosign. If you have any questions, call the Circulation Desk at 972-205-2524.
Please bring your unexpired official state photo ID (Texas driver’s license, Texas ID, Passport, Matricula, out of state license) with your full name and current address on the ID. If the ID does not show your current address, you must present proof of address. Acceptable items for proof of address include current utility bill, lease agreement, auto insurance or bank statement. The proof of address has to have your name on it. People with addresses in Northeast Texas will be eligible for full library cards. People residing outside our service area will be eligible for visitor cards that can be used for internet and Wi-Fi access only. If you have any questions, call the Circulation Desk at 972-205-2524.
Yes, you can check your account by clicking on Library Catalog and choosing the My Account tab. Enter your library card number and PIN to see your account information, if you have any fines, what you have on hold, what you have out and when it is due as well as renew any items you have out (provided no one else has requested them and you have not renewed them more than 6 times). Email Library Support or Inter-library Loans (for inter-library loans) with any questions, comments or concerns.
Your PIN is the last 4 digits of the phone number we have on file for you. You can change your PIN in My Account in the Personal Information tab.
To update your phone number or change your PIN to a different 4 digit number please visit the Circulation Desk at any of the Garland libraries.
Yes, you can check your account by clicking on Library Catalog and choosing the My Account tab. Enter your Library Card number and PIN and click Log In. From here you can see what you have on hold, what you have out and when it is due as well as renew any items you have out (provided no one else has requested them and you have not renewed them more than 6 times). Email Library Support with any questions, comments or concerns or call the Circulation Desk at 972-205-2524.
Viewing the status of your inter-library requests:
Not seeing your hold? When cancelled, a hold drops off your request list and an email is sent to the email address you provided with an explanation for the cancellation. Also, there is no historical record of your requests. Once the library receives and process the request, it drops off your request list in the Texas Group Catalog.
Yes, they do. Every four years we require patrons to present an unexpired official state photo ID with current address at any Garland Library. If you go to My Account in the Library portal and click on the Personal Information tab you can see the date your library privileges expire. Please renew on or before that date for continuous service.
The newest version of the Library Portal supports these browsers:
The login box is a pop up window so you may need to add https://nm.ent.sirsi.net to your list of allowed sites. The Place Hold box and the item detail screen are also pop up boxes.
The appearance of the Library portal interface and performance speed may vary based on the specific web browser and browser settings you are using. If you use Internet Explorer you should not enable compatibility mode. It has been found to cause problems with the interface and performance.
Yes, using the Library Catalog online is the same as using it in the Library. Email Library Support with any questions, comments or concerns.
This is the number of items you can have on your library card at a time.
Items owned by the Garland Libraries can be renewed up to 6 times provided no one has placed a hold on the item. If you need to renew an Interlibrary Loan, please email the ILL Department and request an extension at least 7 days before the item is due.
Go to My Account on the Library Catalog page, enter your Library Card number and PIN and click Log In. (If it goes back to the main page click My Account again.) Click on Checkouts, select the items you want to renew and click Renew.
Call 972-205-2514 to access the automated phone system. It will ask you for your Library Card number and PIN to access your account. This is an automated system and will not get you to a staff member.
Neither of these methods will renew your books if they are overdue. If you need assistance from a Circulation staff member call 972-205-2524.
Books, DVDs and audiobooks checked out from a Garland Library can be returned to any Garland Library. Items are checked in automatically when they are placed in our automated return system.
Materials downloaded from OverDrive will return themselves on their due date. Please visit the OverDrive page for more information on downloadable books.
Each item has a maximum $10 fine limit. For example, if you have 5 items overdue the maximum you will pay is $50 when they are returned. If you lose, damage or do not return an item you will be charged the cost to replace it plus a $5 processing fee. Replacement fees for interlibrary loan books are determined by the lending library. We do not accept replacement copies for damaged or lost materials.
You can call the 24-hour TeleCirc Service at 972-205-2514 to renew titles, hear a list of what you have checked out, and access other information on your library account. You will be asked to input your library card number and PIN.
Yes, you can check your account by clicking on Library Catalog, choosing the My Account tab, enter your Library Card number and PIN and click Log In. From here you can see what you have on hold, what you have out and when it is due as well as renew any items you have out (provided no one else has requested them and you have not renewed them more than 6 times). Email Library Support with any questions, comments or concerns or call the Circulation Desk at 972-205-2524.
Books, DVDs and audiobooks checked out from a Garland Library can be returned to any Garland Library. Materials downloaded from OverDrive will return themselves on their due date. Please visit the OverDrive page for more information on downloadable books.
*Beginning Oct. 1, 2018, library materials will be checked in immediately upon return by our automated system. Materials must be returned by 11:59 p.m. on the due date to avoid a late fee.
Each item has a maximum $10 fine limit. For example, if you have 5 items overdue the maximum you will pay is $50 when they are returned. If you lose, damage or do not return an item you will be charged the cost to replace it plus a $5 processing fee. Replacement fees for interlibrary loan books are determined by the lending library.
In order for you or your child to use library computers, your account and your child’s account must not have fines in excess of $10. When fines reach $10.01 on any account, the account becomes delinquent until the fine is paid. The Library has Internet computers and wireless access for all card holders in good standing. Educational software workstations are for use by children 12 years old or younger.
If you lose, damage or do not return an item you will be charged the cost to replace it plus a $5 processing fee. The maximum fine you would be asked to pay for each item returned late is $10. The late fee is often cheaper than the replacement fee. Replacement fees for interlibrary loan books are determined by the lending library. If you have any questions, call the Circulation Desk at 972-205-2524.
You can now pay library fines and fees online through your library account. We accept Visa, MasterCard and Discover credit or debit cards. All credit/debit transactions must be done through the library website. We do not charge a transaction fee and payments are handled via a secure website.
If you experience difficulty signing in to your account, call the Circulation Desk at 972-205-2500 or stop by any Garland Library.
We have downloadable books through OverDrive. You can download books from the library catalog, from OverDrive or from either the OverDrive app or Libby app. Use of OverDrive does require a valid Garland Library Card without any fines that would prevent checkout. We do not have downloadable or streaming videos at this time. Email Library Support with any questions, comments or concerns.
Yes, the Central Library has Garland ISD textbooks in the Children's Reference Department. They cannot be checked out but can be used inside the library. Call the Children's Desk at 972-205-2517 for more information.
Yes, this is kept in Reference at Garland's Central Library and must be used in person. Lease agreements with the publisher do not allow us to give information from this directory over the phone or via email.
Donated items may be dropped off at any Garland library location. If you need assistance carrying in your donations, please ask for help at the Check-out Desk. Any books not used by the library or the Friends will go to a special recycler and all funds earned from recycling go to the Friends of the Library to be used for the benefit of the Garland Libraries.
Library staff are City of Garland employees. Go to the "Career Opportunities" page at the City of Garland and search for Library to see all the openings we may have.
Anyone wishing to donate to the Garland Public Library in remembrance of a friend or family member may do so by sending a check or money order to:Nicholson Memorial Library SystemATTN: Administration Office625 Austin StreetGarland, TX 75040
Please include your name and contact information in your correspondence so we can work with you to get materials based on the likes and interests of your friend or family member, the needs of the community and the needs of the library. We appreciate you thinking of the Garland Libraries. If you need more information please call Library Administration 972-205-2543.
Yes, we have retired our original website address (www.nmls.lib.tx.us).
Please use www.library.garlandtx.gov and update your bookmarks and/or saved links.
If you have trouble using any of the services or accessing any of the pages send an email to Library Support. Try to include as much information as possible so we can try to replicate the issue. You may also call the Central Library Reference Desk 972-205-2501 during open hours.
Yes, visit the Children's Page or call 972-205-2517 for more information.
Groups and age ranges:
Visit the Children's Page or call 972-205-2517 for more information.
We would like you to have a library card but it is not required for most programs. Computer classes do require you to have a Garland Library Card and some programs do require you to register before you attend so please check the Events and Programming page or call 972-205-2501 for more information.
The Garland Libraries have a variety of ways you can stay informed about programming and events as well as library news. The Friends of the Library have The Access, which showcases programs and events. Pick one up at the library, read it online, or subscribe to have it delivered to your email. We have Twitter and Facebook pages you can like. We also have an online calendar with an RSS feed you can subscribe to.
No, the Garland Libraries no longer offer proctoring. Please call the Reference Desk at 972-205-2501 and we can help you locate a place that can accommodate you.
No, we do not. Please call the Reference Desk at 972-205-2501 and we can help you locate a place that does offer Notaries.
You may call the automated system at 972-205-2330.
You must file an affidavit of non-prosecution and it will be reviewed by the Prosecutor. It is the Prosecutor's option to accept or deny an affidavit on non-prosecution.
You can obtain this information from Court Services automated phone line at 972-205-2330.
Yes, or you can pay by telephone or by using the online payments service.
You should come in and request a Driver Safety Course (DSC) show cause hearing.
You must contact the Garland Police Department and ask the officer who wrote the ticket to investigate.
The City of Garland does not grant extensions. All fines are due in full 12 days after the citation is issued. No extensions, no exceptions.
The Garland Municipal Court is not involved in driver's license suspensions. Driver's License suspension cases are held by Dallas County Justice of the Peace. The County Court is located at:140 N Garland RoadGarland, TX 75040
You may contact their office at 972-288-7665. You will need to contact the local Texas Department of Public Safety (DPS) office for further information or the person that sent you the letter.
Yes. Municipal Judges can perform wedding ceremonies. You will need to contact the Judges Secretary at 972-487-7320 to schedule an appointment.
Paying a fine waives any right to an appeal.
Yes. You will need to appear at the Garland Municipal Court during regular business hours only to post the bond or pay the fine.
The registered owner of the illegally parked vehicle, or the owner of the real property where the parking violation occurred, will receive the citation either by receiving a copy of the citation placed on the vehicle or by mail. If you receive a parking ticket, you have several options. If you do not dispute the ticket, you may pay the ticket online following the instructions on the ticket or the letter you received notifying you of the parking violation. You may also pay the ticket at the Charles E. Duckworth Utilities Building, 217 N. Fifth St., between 8 a.m. and 5 p.m. Monday through Friday. The ticket has a due date and if not paid by the due date you may be charged an additional $25.
If you dispute the ticket, you must attend a hearing on or before the hearing date. Hearings take place at the Parking Hearings Office at the Garland Municipal Court. If you do not want to attend the hearing on the hearing date, you may appear at the Parking Hearings Office on the first or third Monday or Wednesday of each month. You will be given a hearing even if it is not your hearing date, although people with a scheduled hearing that date will receive first priority. If you do not attend a hearing on or before your hearing date, you will be presumed not to contest liability for the citation.
When you arrive at the Parking Hearings Office, you will sign in and indicate whether it is your scheduled hearing date. When you are called for hearing, you will meet with a Hearing Officer appointed by the Court. The Hearing Officer will have a copy of your ticket available and will have photographs of the alleged parking violation taken by the officer. You can look at the pictures of the violation along with the Hearing Officer and tell the Hearing Officer any information you believe will be helpful for the Hearing Officer to decide whether you are liable for the parking ticket. You may bring witnesses to testify on your behalf. After the Hearing Officer hears the case, he or she will make a decision and you will be informed of the decision. If you are found not liable, the ticket will be dismissed. If you are found liable, you must pay the ticket on or before the due date to avoid a late fee of $25. Information about your right to appeal is available at the Parking Hearings Office.
Email the Street Department or call at 972-205-3555. Please be as specific as possible about the location and size of the pavement defect. If you believe that the pothole is an imminent hazard and needs immediate attention, please let us know.
Yes. On average each year, the Stormwater Management Department does the following:
Information on toll tags can be found on the North Texas Tollway Authority (NTTA) website.
Bus service within Garland is provided by Dallas Area Rapid Transit (DART). They may be contacted at 214-749-3278 or at their website.
Car registrations are renewed by the Dallas County Tax Office. They may be contacted by phone at 214-653-7811 or via their website.
Email the Development Planning staff. The staff will provide direction.
A Zoning Verification Letter request must be submitted to the Planning Department, accompanied with the current Zoning Verification letter fee of $200.
In Garland, the wastewater collection and stormwater systems are separate.
The sanitary sewer system collects wastewater. Wastewater is used water that drains from toilets, sinks, household drains and some industrial drains. The wastewater travels through wastewater collection pipes to a wastewater treatment plant where it is treated to strict quality standards. The treated affluent is then released into Duck Creek, a tributary of the Trinity River.
Stormwater enters the storm drainage system through street inlets and drainage channels and goes to lakes and rivers untreated. Stormwater is run-off from rainfall.
Copies of agendas and minutes are found in the office of the City Secretary, which is located at:200 N Fifth StreetGarland, TX 75040
Current agendas and minutes are also found on this website.
Claim forms (PDF) are available at the City Secretary's office or may be obtained online. Claim forms are filed in the City Secretary's Office, which is located at:200 N Fifth StreetGarland, TX 75040
Board or Commission applications (PDF) are available in the City Secretary's office or online. A completed application can be submitted to the City Secretary's office in person, by mail, or fax. Appointments to boards and commissions are made by Council.
No. The Stormwater Management department is administered by the Managing Director of Engineering, Streets, Transportation and Stormwater Management.
Email the Street Department or call at 972-205-3555.
The Office of Neighborhood Vitality is located at:Main Street Municipal Building800 Main Street2nd floorGarland, TX 75040
To register your homeowner's or neighborhood association, visit the Garland's Neighborhood section. You will see the option to register online or download the application. For further questions please email the Office of Neighborhood Vitality or call 972-205-2445.
When you get to the Library's page you will see a link to the Online Resources. Click on the link to see the alphabetical tabs, then select the resource you want to use. If you are outside the Library you will be asked to enter your card number and PIN before the resource you have chosen opens.
We use EZProxy to authenticate patrons into the electronic resources. Some people have experienced problems displaying the login page to get to the resources. Examples of this behavior include receiving "page cannot be displayed" or the browser times out. If you are experiencing this, it may be that your firewall is preventing you from getting to the resources. There are 3 things you can try:
Due to the number and complexity of firewalls we cannot help you configure this but you should be able to find documentation or a support page on your firewall manufacturer’s website.
If none of these things work, please contact library support.
The Library provides Online tutoring for all ages from 3 p.m. to 10 p.m. every day through HelpNow, JobNow and the Adult Learning Center. Online Tutoring is available in English and Spanish. A valid Garland Library card is required to use this resource. If you have any questions call the Reference Desk at 972-205-2501 or send an email to Library Support.
HelpNow- Online tutoring and skills building for K-12 students; also includes a writing lab, test center, study & collaborate tools plus a foreign language center for help with your foreign language homework.
JobNow - Instant help with your job search including resume analysis and live interview coaching.
Adult Learning Center - Live coaching to achieve your goals; GED & Citizenship tutoring; Resume & Career Resources; Microsoft Office help - learn Word, Excel and/or PowerPoint.
Yes, we have HeritageQuest, which can be used in the library or from home. This resource does require a valid Garland Library card. Email Library Support with any questions, comments or concerns.
We may be losing access to this resource on or near May 1, 2019.
Yes, we subscribe to Mango Languages. A valid Library card is required to use this resource. Email Library Support with any questions, comments or concerns.
Mango LanguagesPhD-created and linguist-approved software teaches real conversations in over 70 languages and makes it fun. You will build language proficiency and cultural understanding around real-world communication skills that you'll actually need. Learn through examples like 'What time are they arriving?' instead of much less useful phrases like 'The dog is under the table.' With Mango, you'll learn vocabulary, pronunciation, grammar, and culture all in one integrated experience.
Please email Library Support and describe the problem in as much detail as possible. The Electronic Resources Librarian will be in touch with you shortly.
OverDrive is a collection of downloadable audiobooks and eBooks for Garland Library cardholders. You can listen to MP3 audiobooks, read eBook, PDF, Kindle and/or graphic novels. Audiobooks and eBooks can be used on a PC, Mac, tablet or smartphone. Apps are available for iPhone, Android and Windows Mobile.
The library catalog now contains downloadable materials from OverDrive, Project Gutenberg and Open Library. These downloadable items can be requested or checked out and downloaded without leaving the library catalog. You can manage your requests and downloads from My Account in the portal as well.
There are several ways to download digital titles. When you find an eBook or eAudiobook in the catalog that you would like to read, click on "Download." You will be prompted to enter your library card and PIN. Next, choose the format you would like (Adobe Digital Editions, HTML or Kindle for eBooks) and click "check out."
If you are in the library or on a computer or device you cannot download to, then the download will not proceed after you check out. When you get to your computer you can download from, go to the library portal and click on My Account. Enter your library card and PIN. Your downloadable titles will be in "Digital Checkouts." Click on that tab and you will see a "Download" link with each title you can use to access the eBook or eAudiobook.
Can you still use OverDrive to access digital books? Yes, you may. In fact, what you do in the portal is reflected in your OverDrive account. The only thing you cannot do in the portal is set a book to automatically checkout when you place a hold. But, once the hold is placed in the portal, you can go to OverDrive and edit the hold to checkout to you when it’s available.
Yes, in fact there are two apps: Libby and the OverDrive app.
This is OverDrive's newest app. It is simple and easiest to use for beginners. It is also good for people who have library cards from multiple libraries. Libby can be used on Apple, Android and Windows devices and, unlike the OverDrive app, it can be opened in a browser. Libby cannot be loaded on Kindle Fire but you can use Libby to send books to your Kindle
this is the original app that we have had for several years. It is good for people who like to make lists. This app is available for most devices.
Yes, please visit the OverDrive section of our website. OverDrive also has lots of instructions and help on their page. If you need help with loading OverDrive on your device email firstname.lastname@example.org or call the Reference Desk at 972-205-2501. If you want one-on-one assistance, email Library Support and make an appointment to meet with a librarian.
Yes, OverDrive has extensive help articles. If your problem is not listed then email Library Support or call the Reference Desk at 972-205-2501.
If you want one-on-one assistance, email Library Support and make an appointment to meet with a librarian.
If you are having problems that you cannot figure out how to resolve, check the OverDrive status page. The problem may be on OverDrive's end and not with the title or your device. If all is well, email your issue to Library Support or call the Reference Desk at 972-205-2501.
You try to sign in to your account but get this message:
Sign in ErrorWe're sorry, but the specified library patron account information is not valid.Details: (1) Privilege has expired
That message means your card has expired. What you need to do is bring your library card and a photo ID to any Garland Library to get your account renewed for another 4 years. Go to Contact Us to see what’s closest and/or most convenient.
Simply put, that is not the business model OverDrive (and many of the book publishers) employ. Libraries purchase downloadable titles much the same as we do print titles - one person can read a book at a time. If, and when, a hold list builds, we buy more copies. Some titles we lease based on the number of checkouts the title can have. If it appears that titles come and go this is likely why.
Yes, and you have a few options for suggesting titles:
Book publishers make deals with many different digital book vendors. Sometimes that can mean a title is only available for us to purchase in specific formats. For example, OverDrive may only be able to provide the eBook for public libraries to purchase if another vendor holds the exclusive rights to the eAudiobook format.
Email your issue to Library Support or call the Reference Desk at 972-205-2501. If you are having problems with Libby, use the support link within the app or on the Libby Support page.
The City of Garland park hours are from 6 a.m. until midnight.
Open gym basketball times vary by center. A calendar of available times can be found at GarlandParks.com on each recreation centers page.
To host a special event in the City or at a Park, you will need a permit. Please see the Special Event Permit page for more information and fill out the online application. For assistance and additional information, please e-mail email@example.com.
No. Ordinance 22.69 limits sound levels within the city, therefore amplified sound is prohibited.
All maintenance concerns can be reported to the Park Operations office at 972-205-3589 or email.
Reports can be made to 972-205-2750, Monday through Friday, 8 a.m. to 5 p.m. If after hours emergency, please call the Water Control Department at 972-205-3210. Press option Number 5.
Restrooms and drinking fountains are closed or turned off from November 15 to April 15 to prevent possible freeze damage. Although there might be nice days in February and March, we must protect equipment from late freezes each spring. Your patience and understanding in protecting these assets is appreciated.
The City of Garland does not require a permit at this time. Please note the following restrictions:
Snakes are in their natural habitat outdoors, if you encounter a snake, be cautious and give it some space. Don't try to move or kill the snake, as most bites occur this way. Allow it to pass or walk as far around as possible to avoid it. Don't be afraid of snakes, but please be aware!
Sales of good and or services within Garland parks is prohibited without pre-approval from the Parks Department.
Yes. Public boat ramp access to Lake Ray Hubbard is available free of charge at:
Chaha Boat Ramp3201 Zion RoadGarland, TX 75043
Boating related items are handled by the State of Texas. Please contact Texas Parks and Wildlife at 972-226-9966 for assistance.
A license is required for any resident and non-resident who fishes in the public waters of Texas. A license is not required for those fishing under the age of 17. Please visit Texas Parks & Wildlife or contact the Garland office at 972-226-9966 for further information.
Flying radio controlled model airplanes or shooting archery is prohibited in all parks.
The Planning Department is located at:800 Main Street2nd floor of the Main Street Municipal BuildingGarland, TX 75040
Private property land surveys are not retained by the Planning Department. A professional land surveyor prepares and would provide services for private property land surveys. Professional land surveyors can be found by searching on the internet or at the Texas Board of Professional Land Surveying’s Roster search internet site.
These may be available with the Building Inspection Department which you can call 972-205-2300 or visit their office at:800 Main StreetGarland, TX 75040
The development process is described in the Garland Development Code and is summarized in the Development Permitting Center resource.
The Garland Development Code can be found online.
Allowed uses can be found in Chapter 2, Section 2.52 of the Garland Development Code.
The City’s website has a portal of City Maps, one of which is the Garland Development Code Zoning Map. Look on that map to identify the property’s zoning.
Once the property and its zoning is identified, check for zoning regulations in the Garland Development Code. If the property contains a “PD” or “S” label on the Garland Development Code Zoning Map, then research the property’s Ordinance.
Request a pre-submittal meeting by completing and submitting a pre-submittal application form (PDF).
View a list of the current development fees (PDF).
The Planning Department staff can help you identify future development, call Development Planning staff at 972-205-2445.
It is important that your response include your property address, your name, and mailing address. To convey any concerns or opinions you can mail comments to:City of Garland Planning DepartmentP.O. Box 469002Garland, TX 75046-9002
You can also fax them to 972-205-2474, email the Planning Department or deliver them to the Planning Department at:800 Main StreetGarland, TX 75040
The Plan Commission approves subdivision plats and variances to development standards and makes recommendations regarding zoning change requests, and advises the City Council regarding comprehensive planning, special studies and ordinance amendments.
Plan Commission Meetings are held on the 2nd and 4th Monday of each month, unless otherwise re-scheduled.
Plan Commission meetings are held at the following address unless otherwise relocated:Council Chambers of the William E. Dollar Municipal Building (City Hall)200 N Fifth StreetGarland, TX 75040
All agendas are posted on the City of Garland's website in the Agenda Center.
Plan Commission minutes are available in Garland's Agenda Center.
Copies of all ordinances and plats are available at the Planning and Development Center.
General maintenance of landscaping is allowed. However, the Garland Development Code requires that landscaping be maintained as living plants and that where a landscape plan has been approved through the City then the approved materials must be in conformity with the approved landscape plan.
View information regarding Garland population and demographics.
A comprehensive plan is a written document identifying goals, policies, and strategies for the growth and development of a community. The plan reflects community values and provides a guide for making land use changes, planning capital improvement programs, and directing future growth. Comprehensive plans often address the topics of:
Most importantly, the plan should address those opportunities and issues that will affect the city's growth, development, and vitality in the future.
The City of Garland is legally required to have and maintain a comprehensive plan. Garland's first comprehensive plan was developed in the 1960s. The most recent plan was initially developed in the 1980s and has been periodically updated. Envision Garland is the next comprehensive plan that addresses the community's future through 2030.
The Envision Garland plan does not impact current zoning regulations or property usage. A comprehensive plan is a written document identifying goals, policies, and strategies for the growth and development of a community. The plan reflects the community's vision for its future and provides a guide for making future decisions.
Garland citizens and the City of Garland have been working together on Envision Garland for over two years. Several hundred Garland stakeholders have participated in the formulation of Envision Garland. Their hopes and vision for our community's future have been sought by the City through surveys, community workshops, and other public outreach activities. Local Garland stakeholder input and vision is the foundation of Envision garland, and that public support has been invaluable.
A summary of public input methods and events can be reviewed through three documents: the Citywide Opinion Survey (PDF), the Community Visioning Workshop Report (PDF), and the Growing the Vision Workshop Series Report (PDF).
In November 2010, we hosted a series of open house events to showcase the preliminary concepts for neighborhoods, activity centers, and employment districts in the future. The Plan Commission has hosted a series of public hearings on Envision Garland to discuss the draft comprehensive plan. Future public hearings will be advertised and posted as they are scheduled.
In an emergency, seconds count. When police, fire, or medical emergencies occur, dialing 911 can help save precious time. It can literally mean the difference between life and death.
Many times callers think that response to their emergency will be delayed by remaining on the phone and giving information to the operator. This is not true. When the basic information has been entered into the dispatch computer, the call is routed to a dispatcher within seconds. By staying on the line you may aid the Police or Fire personnel who are responding to your call by keeping them updated with the latest information.
911 should be dialed when an Ambulance or Fire unit is needed, or for a Police emergency. A Police emergency is any situation involving a crime in progress, or an imminent threat to life, bodily injury, or major property damage or loss. An example of a police emergency would be a fight or assault in progress or a home or business burglary in progress.
When you dial 911, your call is received by a dispatcher in the Police department who processes your call and determines what type of emergency you have. The priority of the call is determined according to the circumstances of the call and will be dispatched according to priority and available resources. As an added safety feature, the telephone number and location that you are calling from is usually displayed when the operator answers your call. This feature is not available from cellular telephones or operator assisted calls.
The operator will ask you to give the location of the emergency, even if a phone number and address are displayed when you call. This is necessary to verify the address and specific location of the emergency. Remain on the line with the operator until you are released, if possible. Your call is shipped to the dispatcher usually within seconds, and other information obtained from you is added to the call.
Non-emergency calls placed to 911 can slow Police, Fire, and Ambulance response to true emergencies. To more efficiently handle calls, the Garland Police Department established a number to report non-emergency situations to the police. The non-emergency number is 972-485-4840.
A non-emergency incident is one that does not involve a crime in progress; does not pose an imminent threat to human life, major property damage or loss; and does not require the immediate dispatch of a Police unit. Examples are abandoned vehicles and barking dogs.
The Detention Center (Jail) is located at the following address near the intersection of Forest Lane and State Street:1900 W State StreetGarland, TX 76402
The Detention Center (Jail) is open 24 hours, 7 days a week.
The Garland Detention Center is a holding facility. Prisoners are generally confined less than 72 hours before being transferred to another facility or released.
The Dallas County Jail is located at:100 N Lamar StreetDallas, TX 75202
Arraignments are generally conducted daily between 8 a.m. and 2:30 p.m.
Regular jail visitation times are as follows:
Visitors must meet the following requirements:
Prisoners are allowed to place limited free telephone calls once their booking process is complete. Prisoners are not allowed incoming phone calls but may have the opportunity to make collect phone calls from inside their cell area.
A prisoner's property may be released after the prisoner gives written permission authorizing the release. (Partial property releases are not permitted; the prisoner must release all or none of their property to the requesting party).
The Texas Penal Code, Chapter 71.10 defines a criminal street gang as three or more persons having a common identifying sign or symbol or an identifiable leadership who continuously or regularly associate in the commission of criminal activities.
Absolutely not. Determining affiliation with a gang is based upon many factors and cannot be based upon clothing alone. Like putting together a puzzle, the many factors involved in identifying such persons must fit together and support the facts.
As stated in question 2, you cannot make determinations to support your suspicions based solely upon one factor. Some of the indicators/signs that you can look for to see if your child is involved with a gang are:
Remember, you are the parent, you have the right to set rules and guidelines for your child.
The Garland Citizen Police Academy is a 12-week program that focuses attention on the internal values, philosophy, and operations of the Garland Police Department. Designed for citizens, the academy educates citizens about the "How’s and Why’s" of the department, and the citizen’s role in the interaction of citizens and police. Students are encouraged to share this realistic view of the department with other citizens to improve the efficiency of law enforcement in their neighborhoods through shared responsibilities and resources.
Various members of the police department cover a wide variety of topics in the Citizen Police Academy. For example, Patrol operations are discussed as well as criminal investigations. Citizens are able to talk to Patrol officers during the "ride-along" program. Topics of the following are but a few of the many items discussed during the course of the academy:
The Garland Citizen Police Academy classes meet on Thursday evenings from 7 p.m. to 10 p.m. The classes are held at the Garland Police Department:1891 Forest LaneGarland, TX 75042
Start dates for upcoming classes:
The department selects 30 applicants for each academy and each class consists of a cross-section of Garland citizens. The Academy is held twice a year, in the Spring and Fall. For additional information please contact:
Alberto IrizarryCommunity Relations OfficerPhone: 972-485-4830Email Alberto Irizarry
Keep informed and stay involved. Join the Garland Citizen Police Academy Alumni Association.
Garland Libraries offer computers to access the Internet, to search Online Databases, to use Microsoft Office (Word, Excel, Publisher, PowerPoint), and to access educational software for children. A valid Library card is required to use these computers. We also offer laptops patrons can borrow to use inside the library.
Yes, provided the library has the software installed to open the file(s) saved on your USB drive. Each Library has the Microsoft Office Suite (Word, Excel, PowerPoint and Publisher), Internet Explorer, Firefox, and Adobe Acrobat Reader installed on each Internet PC. You will not be able to access locked or hidden portions of your drive on library computers unless you can do so without installing any software or programs that make it possible to enter the password. If you have any questions call the Information Desk at 972-205-2533 or send an email to Library Support.
Yes, provided the library has the software installed to open the file(s) saved on your storage device. Each Library has the Microsoft Office Suite (Word, Excel, PowerPoint and Publisher), Internet Explorer, and Adobe Acrobat Reader installed on each Internet computer. The computers do not have disc drives so please ask at the desk for a portable drive to use in the library. If you have any questions call the Information Desk at 972-205-2533 or send an email to Library Support.
No, our computers no longer provide that type of storage access. If you have any questions call the Information Desk at 972-205-2533 or send an email to Library Support.
Yes, all Garland Libraries offer wireless access to library cardholders. Email Library Support or call 972-205-2533 for more information.
Yes, patrons can check out a laptop for use inside any Garland Library. Anyone wanting to use a laptop must be over 18 years of age, have a valid library card in good standing for more than 30 days and a valid Texas photo ID to leave at the Circulation Desk while the laptop is being borrowed. Laptops can be used for 2 hours per day and cannot leave the library.
Yes, the Central Library and South Garland Branch each have a fax machine. It costs $1.75 to send the first page and $1 for each additional page. The payment method is credit or debit card only. Users can send faxes but cannot receive them using these fax machines. FAX24 offers this service within the Garland libraries.
Yes, The Central Library and South Garland Branch each have a scanner. Users can scan documents to USB, to email or to Google Drive for free. Users can also scan to the printer and only pay the cost to release the print job ($0.15 for black and white or $0.50 for color prints).
Yes, Garland Libraries do have color printers. The cost is $0.50 per page. We do not have color photocopiers but users at the Central Library and South Garland Branch can use the scanner to print in color.
Sealed bids are advertised in the Daily Commercial Record and posted on the IonWave online bidding system. Registering as a supplier will enable you to receive email notifications when a contract within your commodity comes available for bid.
Sealed paper bids must be date stamped in the Purchasing office on or before the date and time indicated for bid closing. Postmarks or other evidence are not sufficient. If you are not sure that your bid will make it to the Purchasing office on time, bring it directly to the Purchasing staff assistant. Sealed bids received after the closing date and time will not be accepted. When addressing the sealed envelope, be sure to put the bid number and closing date on the front.
Send the completed bid to:City of GarlandPurchasing Department200 N. Fifth St.P. O. Box 469002Garland, Texas 75046-9002Bid NumberDue DateElectronic bid responses will be time and date stamped by the system. When available, electronic responses are preferred.
General conditions for bidding and any special provisions are included with the Request for Bid document. Please read these carefully. The prospective supplier on the bid document must define any exceptions to the terms and conditions. Unless otherwise agreed to in writing, the City terms and conditions will take precedence over all others.
Sealed bids are scheduled to open Tuesday and Thursday of each week at 3 p.m. in the City Purchasing office, unless otherwise specified. Sealed bid openings are public. Interested parties who are present at the bid opening may request that the bids be read aloud. Bids are recapped as soon as possible and posted on-line via the Internet provider.
An informal bid is defined as purchases less than $50,000. These purchases do not require the sealed bid process. The Purchasing Department staff may request price quotes by telephone, fax, email, in a written form or on-line. These types of price requests will also have specified bid openings and must always be received by the date requested by the buyer. These purchases are subject to the same terms and conditions as those used in the sealed bid process.
A sealed bid is defined as purchases more than $50,000 and require that bids indicate a specific date and time of closing. These bids must be submitted on or attached to the City’s Request for Bid document. The bid must be signed by an individual authorized to sign bids on behalf of the quoting company and must be received in the Purchasing Department no later than the specified time and date. Bids arriving after the specified time and date will not be accepted.
The City uses an Internet bid service to receive electronic sealed bids and hold reverse auctions. As a State of Texas municipality, all City purchases must be in accordance with all applicable state laws, rules, and regulations. All purchases are made through the competitive bid process and awarded to the lowest responsible bidder or to the bidder who provides goods or services at the best value to the City. Falsifying of a bid document results in that bid being rejected and the supplier being removed as an acceptable vendor.
All bids are reviewed, evaluated and awarded as soon as possible. Once a purchase order is awarded, products and services must be in strict accordance with the purchase order. Under no circumstances will alternate or substitute products or services be accepted without prior approval from the Purchasing and the user Department. Delivering alternates or substitutions without approval, changing pricing and/or delivery dates will result in disqualification.
View awarded bids here.
There are currently twelve cameras installed at eleven intersections:
Yellow light timing is based on the physical characteristics of the intersection and driver behavior. A driver needs sufficient time to see a yellow light and safely determine whether to stop or proceed through the intersection. Increasing yellow light times beyond what is reasonable can actually increase the number of red light runners, because of a longer delay that drivers experience at intersections.
If you receive a notice of violation, you may request a hearing. If you received the notice of violation erroneously or if you have a legal justification for going through the red light (for example, if an emergency vehicle forces you through the light), then you are not liable for the civil penalty.
Violators will be assessed a $75 fine for every citation received. If the citation is not paid by the due date a $25 penalty fee will be assessed. These are civil fines, not criminal. Because the violation is a civil matter, it does not count as a moving violation and will not be reported to anyone's driving record.
An area plan builds upon the Comprehensive Plan to prioritize and coordinate capital projects and set the stage for future investments. An advisory committee of area stakeholders provides input into the development of recommendations. The study concludes with the adoption of a plan for implementation.
The study process identifies recommendations that will be reviewed by the Plan Commission and City Council. Recommendations will be available to the public, in addition, a public hearing will be held for public review and comment. This process does not affect current legal rights, assigned zoning, or ownership.
For more information or to answer questions about the South Garland Avenue Catalyst Area Plan process, please email Angela Self, the Planning and Community Development Department or call 972-205-2450.
Answering a few simple questions will help you determine if you need to apply for a Special Event Permit:
If you answered "yes" to any of these questions, you will need to apply for and obtain a Third Party Special Event Permit.
Review the application process and apply.
The City of Garland Storm Drain Inlet Marker Project utilizes volunteer groups to place markers on the storm drain inlets in the city. This project is designed to increase awareness of indiscriminate dumping into storm drains. Federal regulations require that the City of Garland reduce the number of pollutants that enter into a storm drain. This marker project is an effort to do so.
Volunteers mark an area that is agreed upon by the coordinator of this project and the group. Markers, adhesive, wire brushes and orange safety vests will be issued. For safety reasons, the City's Street department will mark inlets located on roads with heavy traffic.
The majority of the general public does not realize that the storm drain system is a separate system from the wastewater system that handles household by-products. Unlike the wastewater system, storm drains carry everything that enters them to the nearest water source.
Anything put into the drain will end up in a nearby water body. Furthermore, city ordinances restrict any person from intentionally placing items into storm drains. Storm drain markers help increase this awareness, and combat this problem.
For more information on this project, call Paula Breysacher at 972-205-2191 or email Paula Breysacher. Thanks for your interest in this project!
Yes. On average each year, the Stormwater Management Department:
The sanitary sewer system collects wastewater. Wastewater is used water that drains from toilets, sinks, household drains, and some industrial drains. The wastewater travels through wastewater collection pipes to a wastewater treatment plant where it is treated to strict quality standards. The treated effluent is then released into Duck Creek, a tributary of the Trinity River.
Email the Street Department or call them at 972-205-3555.
Volunteers mark an area that is agreed upon by the coordinator of this project and the group. Markers, adhesive, wire brushes, and orange safety vests will be issued. For safety reasons, the City's Street Department will mark inlets located on roads with heavy traffic.
The majority of the general public does not realize that the storm drain system is a separate system from the wastewater system that handles household by-products. Unlike the wastewater system, storm drains carry everything that enters them to the nearest water source. Anything put into the drain will end up in a nearby water body. Furthermore, city ordinances restrict any person from intentionally placing items into storm drains. Storm drain markers help increase this awareness and combat this problem.
For more information on this project, email Paula Breysacher or call 972-205-2191. Thanks for your interest in this project!
When the Street Department receives a pothole request, the maintenance crew chief investigates to determine the nature and extent of the problem. If the problem needs immediate attention or can be improved with the placement of asphalt, the Street Department will make a temporary asphalt repair. As the department proceeds with its annual infrastructure repair program, temporary repairs will be evaluated to determine priority for permanent concrete repairs.
Yes. Standing water is typically caused when the pavement settles and the water can't drain. Once a request of this type is received, staff will investigate and collect elevation data to determine the extent of the problem. If the surrounding pavement is in good condition, it is possible to have the department contractor inject polyurethane material under the pavement to lift it back to its original elevation. Another option is to grind the pavement to eliminate a high spot in the street. If the pavement is in poor condition, the Street Department will use asphalt pavement to level the street.
No. Garland Power & Light is responsible for installing and maintaining street lights. To request repair for an existing street light, call 972-205-3483. To request a new street light, call 972-205-3506.
No. The Transportation Department is responsible for installing and maintaining traffic signals. To request repair of an existing traffic signal, call 972-205-3250 during regular business hours and 972-205-3210 after 3:30 p.m.
Yes. The Street Department sweeps arterial and collector streets on a regular basis. Residential streets are swept by request only. Residential street sweeping is typically scheduled when the department has received enough requests in the area to constitute a full day's worth of sweeping.
The Street Department replaces several deteriorating streets each year. To determine which streets to replace, information from the Pavement Management System - a program that rates the condition of each street and alley - is evaluated. The Street Department staff then proceeds with a field inspection for each replacement consideration to determine the streets and alleys that warrant replacement in the upcoming fiscal year. This evaluation process occurs in the month of April each year.
No. Per City Ordinance (Article X, Section 31.134-138), "It shall be the duty of any abutting property owner to keep the sidewalk, parkway, curb and driveway abutting such property in a good and safe condition, free from any defects and hazards." To assist property owners in maintaining these facilities, the Engineering Department manages a 50/50 cost share program for sidewalk, curb and gutter repair. To inquire about this program, call 972-205-2170
Contact the Street Department at 972-205-3555 or email the Street Department. Please be as specific as possible about the location and size of the pavement defect. If you believe that the pothole is an imminent hazard and needs immediate attention, please let us know.
Yes, each location has a meeting room that Garland organizations can book. Have the organization's president call 972-205-2543 for more information. Group study rooms for 2 to 4 people at the Central, North and South Garland Branches can be used by anyone and are first come, first served. The South Garland Branch also has study rooms that can accommodate up to 8 people.
Yes, the Central, North and South Garland branches have group study rooms for 2 to 4 people. The South Garland Branch also has study rooms that can accommodate up to 8 people. These rooms are for use by all library patrons and are first come, first served. When in demand, the group study rooms do have a two-hour time limit. Additionally, the Central Library has four individual study rooms. They are first come, first serve, for one person only, and have no time limit.
The City does not survey privately owned land for citizens. You must call a private, independent Registered Professional Land Surveyor to survey your property.
The City does not have copies of private surveys, nor does the Dallas County Clerk keep or file copies of private surveys. You may be able to get a copy of your survey from the surveying company that did the survey; or the title company where you closed on your home.
From the Planning Department at 800 Main Street on the 2nd Floor.
All of the Garland Aquatic centers are outdoor facilities. The pools open on Memorial Day Weekend thru Labor Day, and have varying closing dates. Operation dates can be found at SwimGarland.
Yes, proper swim attire is required.
Garland Aquatic Facilities accepts Visa, MasterCard, America Express and Discover.
Surf and Swim is located at 440 W Oates Road in Garland (in Audubon Park), just 1 mile east of I-635 (Lyndon B. Johnson Freeway). Parking is available at no charge in the designated parking lots at Surf & Swim and Audubon Recreation Center.
All guests entering Garland Aquatic facilities must pay the admission fee. Guests are allowed to exit and re-enter on the same day.
Guests who need to leave the park can receive a hand stamp to return the same day.
No, the Aquatic facilities are no longer able to handle any additional outside seating, tables or canopies*.
*Management has the right to restrict any outside items being brought into the aquatic facilities.
Yes, only pre-prepared food (sandwiches, chips, fast food, pizza, desserts, etc.) can be brought into the aquatic facilities. No glass containers, metal cutlery or grills are permitted inside the aquatic facilities. No glass drink bottles or alcohol are permitted. If you have food that is sensitive to temperature, you must provide a cooler. We do not permit onsite refrigeration for outside food due to Garland Health Code.
Guests may bring outside coolers into Garland Aquatic facilities. Glass bottles, serving knives and alcohol are prohibited. Coolers will be inspected for these items. Surf and Swim does not charge for coolers to be brought into the park.
Yes, lifeguards who are certified through Jeff Ellis and Associates are always on-duty during operating hours and after-hours events.
Garland Aquatics provide a limited amount of life jackets free of charge at each aquatic facility.
Outside flotation devices (floaties/rafts/inner-tubes) are prohibited, however U.S. Coast Guard approved life jackets are welcome. Clear inner-tubes are provided at Surf and Swim on a first come, first serve basis.
If pool operations are interrupted for 60 minutes or more, guests who are in the park can exchange their receipt for a rain check. Management reserves the right to suspend operation and/or close the park. Rain checks will not be given out within the first 60 minutes or within one hour of closing.
Yes. Groups, camps and day cares must abide by the following adult to child ratios:
Smoking is not allowed inside any Garland Aquatic Facility including electronic cigarettes.
Yes, visit the Texas Payments website and follow the instructions given. You can make payments 24 hours a day, seven days a week. Your payment will be posted to the account within 1 business day. Write down or print out the receipt for payment that's available at the time of the process.
Yes. You can view your tax information and print statements and receipts on the Tax Office website.
No, our office does not have a drop box for payments. Please utilize one of our other payment methods to ensure delivery.
Please note: Do not use the utility drop box for tax payments.
Customers requiring a receipt by mail should enclose the payment portion of their tax statement and a self-addressed stamped envelope along with their payment. You can also print receipts for current and previous years on the Texas Payments website.
The City of Garland's over-65 exemption reduces a home's market value by $51,000. You should also receive an 8% reduction in market value from your homestead exemption. Therefore, homeowners over the age of 65 with a market value of less than $55,000 are left without a tax balance.
Call the tax office immediately! Several options are available for over-65 and/or disabled homeowners. Please contact us for more details.
The City of Garland does not have a tax ceiling, or tax freeze, for its over-65 accounts. Taxes on these accounts may go up or down depending on the rate to value calculation.
In accordance with state law, payments postmarked after January 31 are considered delinquent. Mailed payments are posted according to their postmark date. Payments placed in the mail on or near January 31 should be hand stamped by the postal service in order to endure a timely payment. Postage receipts and/or certified mailings are also recommended for payments which are mailed on or near January 31. Online payments are highly encouraged and provide immediate confirmation ( service fee apply).
Yes. Customers who choose to use this service will incur a convenience fee for each payment transaction of 3.2% for any debit or credit cards. E-checks have a $5 fee.
No! Please contact the collection attorney and/or tax office as soon as you receive the letter. Legal action only increases the tax debt and the potential to lose the property. Other payment options may be available.
Pay as much as you can before the delinquency date. Only the remaining balance will receive the penalty accrual. You should also contact the tax office to seek other payment options which may reduce the penalty accrual. Please act quickly as the penalty accrual increases monthly in accordance with state law and is non-negotiable.
Annual notices are mailed during the first week of October. Contact the tax office if you have not received your bill in a timely manner. It is the taxpayer's responsibility to report any mailing address changes to the Central Appraisal District. Failure to receive a notice does not negate the validity of tax assessment nor the accrued penalties.
A real property account consists of land and any permanently affixed structures. Business personal property is a tax on any property other than real property that is often associated with a business.
Bus service within Garland is provided by Dallas Area Rapid Transit (DART). They may be contacted at 214-749-3278.
Car registrations are renewed by the Dallas County Tax Office. They may be contacted at the following phone numbers or their website:
Drivers Licenses are renewed by the State Department of Public Safety. They may be contacted at 214-861-2000 or via their website.
Yes, you can pay online, or call 972-205-2671 and press 2. Your payment will be processed by ACI Speedpay.
You can make payments 24 hours a day, seven days a week. Your payment will be posted to your account within one business day. Write down or print out the confirmation number you receive as a verification of the process.
Using the ACI Speedpay service, you can choose from several ways to make payments including:
No, the Western Union Speedpay service does not support prepaid debit cards as a method of payment. Please use a regular debit or credit card instead.
Yes. ACI Speedpay charges a convenience fee for each transaction. The City of Garland does not receive any revenue from this fee. The ACI Speedpay convenience fee schedule is as follows:
With the transition to ACI Speedpay, customers who choose to use their service will incur a convenience fee for each payment transaction. The City of Garland does not receive any revenue from this fee.
You will need to make 2 payment transactions. The first payment will be $600, and the second payment $100. There will be a separate convenience fee of $2.95 for each transaction.
You will need to make two payment transactions. The first payment will be $2,500, and the second payment $500. There will be a separate convenience fee of $15.95 for each transaction.
We no longer accept these types of payments at the payment counter or drive thru window. However, there is a dedicated phone line to ACI Speedpay in the Customer Service lobby where you could make these types of payments by phone.
After making your payment, call Customer Service at 972-205-2671 (8 a.m. to 7 p.m. Monday through Thursday and 8 a.m. to 6:30 p.m. Friday), and provide the confirmation number you received to the Customer Service Representative to arrange reconnection of your utility service.
If you experience any problems, call Customer Service at 972-205-2671 or email customer service.
On the Payment Entry screen, you will receive a message that one of your payment accounts is not available. Follow the instructions to edit the card’s expiration date on the Manage Payment Accounts page. If you continue to have problems, call Customer Service at 972-205-2671 or email customer service.
Yes, ACI Speedpay is Payment Card Industry (PCI) Compliant. The online and IVR credit and debit card process satisfies the security requirements as outlined by the Payment Card Industry (PCI). The PCI requires banks, online merchants and member service providers (MSPs) to protect cardholder information by adhering to a set of security standards. The PCI security standards include MasterCard’s Site Data Protection (SDP) program and Visa’s Cardholder Information Security Program (CISP).
Yes. With Utility Account Management, you can view your bills as well as your consumption history. You can also make edits to your customer profile.
Call Customer Service at 972-205-2671 and speak with an experienced representative who is there to help you.
If you are experiencing a temporary hardship in paying your utility bill, we can help with our City of Garland Customer Assistance Program (CAP). CAP is a partnership of the City and two local service agencies to help during times of temporary hardship. The funds are administered and distributed to qualified citizens by these agencies. If you qualify for assistance, help can be obtained by contacting these agencies directly:
Call our Utility Reconnect Service at 972-205-2671 and a representative will be able to answer your questions about having your services restored. After hours Utility Reconnect Service is available 5 to 7 p.m. Monday through Thursday and 5 to 6:30 p.m. Friday. The office is closed Saturday and Sunday.
If you live in an area serviced by Garland Power & Light the base deposit for electric service is $200, which includes water and solid waste services. All areas of Garland are serviced by the City of Garland for water. The deposit for a water-only accounts starts at $75, which includes solid waste services. Deposit can be paid in full when service is requested or with the first month’s billing statement.
We will accept a Letter of Credit from your previous electric, water or natural gas utility provider in lieu of a deposit if you have no more than one late payment in the most recent 12-month period. You can call 972-205-2671 for more information. The City of Garland does not provide natural gas service.
Yes. If you furnish us the address or fax number we can send the Letter of Credit directly to your new utility provider. Or, if you prefer, we can send the Letter of Credit to you or you can pick it up at our office. Call 972-205-2671 to request your Letter of Credit.
Yes. View information about your various payment options.
Yes, you can view utility bill inserts.
Garland Power and Light is installing new automated meters throughout its service territory beginning in June 2006 and continuing until all meters are replaced. Find out more about Automated Meter Reading.
We can send someone out to re-read your utility meters. A fee may be charged if the meter readings are found to be correct. For information to save on electricity and water usage, please read our Conservation Tips or arrange for a free Energy Audit.
Yes. There are payment locations near where you live and work. View a list of Authorized Payment Locations. Payments are credited to accounts the next business day. Keep your receipt as proof of payment.
Yes. Enroll or find out more about how Automatic Bank Draft can save you time and money by doing the work of paying your monthly utility bill on time for you.
Residential customers may apply for or cancel utility services by calling 972-205-2671 or visiting Customer Service. You can also apply for service online, and you will receive a follow-up email to confirm the details and connection date.
Commercial customers must apply in person at the Building Inspection Department, located on the first floor of the Main Street Municipal Building. A deposit will be required to start service. Call 972-205-2671 for more information.
There are several ways to read an electric meter remotely. We've chosen a system that uses a small radio transmitter in the meter. That reading will then be sent via the transmitter to a receiver in a hand-held unit or vehicle that’s being driven through your neighborhood.
Yes, only meter readings and meter or module numbers are transmitted. Personal customer information will not be transmitted.
Each radio frequency device has a unique identification number which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match.
No, the automated meter reading frequency is very different and will not interfere.
No. However, as Garland Power & Light exchanges electric meters, personnel may need to access meters in back yards.
No, in most cases. If we visit your home and have trouble gaining access to the meter, we will leave a door tag requesting that you contact us to set up an appointment.
If you had a door tag asking you to call us, the most likely reason is that we were unable to gain access to the meter.
Momentary electric service interruptions will occur when the meter is changed out.
Employees will be wearing clothing with the City of Garland or Garland Power & Light (GP&L) logo and will carry identification. In addition, their vehicles will be identified as belonging to the City of Garland or GP&L. If you ever have any question about the identity of someone who claims to be working on this project, please call our Meter Reading Supervisor at 972-205-2960.
Yes, the digital reading will remain visible, so you can view the meter reading(s) if you wish.
Yes, it will eventually be replaced.
Benefits of the automated meter reading system include:
It saves you time by not having to write out a monthly payment. It also saves postage (if you pay by mail) and gas (if you pay in person), and ensures that your account is paid on time.
Residential and Commercial customers who have a current utility account and a checking or savings account can sign up.
This service is free of charge to our customers. However, check with your financial institution to see if they charge any related fees.
Your utility account balance must be current, with no outstanding balance due. Then, at the next billing cycle, you should be enrolled in Automatic Bank Draft unless your new bill was printed during the enrollment process.
Yes. You will receive a bill each month. Once you are enrolled with Automatic Bank Draft, you will notice a message on the bill that states: "Draft Customer Do Not Pay."
Currently, the draft is the 18th day after the billing date. If this falls on a weekend or holiday, it will be processed on the next business day. Each month, the exact draft date will be noted on the bill you will continue to receive in the mail.
Dates cannot be selected due to the billing cycle process.
If you need to make alternate payment arrangements, contact us immediately at 972-205-2491. Otherwise, there will be an insufficient funds fee charged to your account if the draft is not completed in full.
No. At this time, the entire utility bill is drafted for payment.
We will need for you to submit a voided check from your new account in order for us to verify information through the bank. Contact us immediately at 972-205-2491 to let us know of the change. Then, you may submit the new information by mail or in person.
Yes, but please check with your financial institution first since not all savings and loans or credit unions provide for drafting on checking or savings accounts.
No problem. Automatic Bank Draft can be transferred to another account. You will need to call 972-205-2491 to advise us that you want the draft forwarded to the new address.
Yes. When you complete the Automatic Bank Draft Application Form (PDF), include the account's service address and your voided check and bank account information.
We can draft for more than one utility account. Just complete one application form (PDF), list all the utility accounts on a separate sheet and return both with a voided check.
Yes, unless you are on budget billing. When you complete the Automatic Bank Draft Enrollment Form (PDF), write in the amount you wish to contribute on the P.A.I.D. Program Contribution box in even dollar amounts of $1 or more, or round up the payment to the nearest dollar.
You will receive a confirmation email after your request has been processed. Then, your next utility bill will be sent as an E-Bill with a "From" address of firstname.lastname@example.org.
No. You will only receive an E-Bill delivered to you in an email.
No, E-Bill is free and also good for the environment! Thank you
You should receive your E-Bill around the same date that you received your paper bill each month. If you do not, please check your Spam box for an email with a "From" address of email@example.com. because it could be in there. If it is there, add the email's "From" address to your Contacts list so that the E-Bill will arrive in your In-box in the future. If you still do not see your E-Bill, please email customer service or call 972-205-2671.
Please email Customer Service or call 972-205-2671 and request to be switched back to paper billing by mail.
You may use any of the utility bill payment methods/locations offered by the City of Garland. These include:
Learn more in the payment options section.
Yes, you can click the "Click here to view monthly announcements (inserts) from the City of Garland" link in your E-Bill.
You can print a copy of your E-Bill after opening the password-protected link in the email.
Your password is your zip code.
Our supplier North Texas Municipal Water District (NTMWD) performs over 1,000 tests per day to make sure that your water meets all federal, state and local regulations set to ensure the safety of the treated water before it's transported to Garland’s storage facilities.
The City of Garland is required by law to furnish 150 bacteriological samples per month for testing. Samples are taken daily throughout the distribution system then delivered to the Garland Water Utilities Laboratory for analysis. The Lab is accredited under the National Environmental Laboratory Accreditation Program (NELAP) by the Texas Commission on Environmental Quality (TCEQ) drinking water and wastewater analysis.
Garland's water is considered hard. The hardness levels can change from month to month, but averages 161 milligrams per liter or 7.0 to 10.5 grains per gallon. Calcium and magnesium salts are the minerals in water which are responsible for its hardness. Hardness does not affect the safety of water.
Chlorine is added to the water as a disinfectant to kill harmful bacteria and viruses. It is the most common method of disinfecting drinking water.
North Texas Municipal Water District uses "Chloramines" for water disinfection, leaving a chloramine residual behind for secondary disinfection of water in the distribution system. Chloramines are formed by combining chlorine and ammonia before injection to the water.
Water in the distribution system is under pressure. Air sometimes dissolves in the water in the pressurized lines. At the faucet, the air gives water a "cloudy" or "milky" appearance. In fact many faucets have aeration features built in. The quality of the water is not affected by the entrained air. Let the water stand in an open container for a few minutes. The air in the water will disperse to the atmosphere.
Customers sometimes report white particles that clog plumbing fixtures. They may be bits of calcium carbonate scale coming from your water heater. The scaling may be worsened because water heater thermostat is too high. If the particles are calcium carbonate, you probably need to flush your water heater.
Many manufacturers recommend periodic flushing of water heaters to remove sediment that can build up. The sediment can cause discoloration of the water and can make the water heater less efficient. Be sure to follow the manufacturer's owner's guide for your water heater. Water heater manufacturers also make interchangeable anodes for differing water conditions. Check your manufacturer and model literature for a note such as the following:
Each water heater contains at least one anode rod, which will slowly deplete while protecting the glass-lined tank from corrosion and prolonging the life of the water heater. Certain water conditions will cause a reaction between this rod and the water. Once the anode is depleted, the tank will start to corrode, eventually developing a leak. The most common complaint associated with the anode rod is a "rotten egg smell" produced from the presence of hydrogen sulfide gas dissolved in the water. Do not remove this rod permanently as it will void any warranties, stated or implied. The parts list includes a special anode that can be ordered if water odor or discoloration occurs. This rod may reduce but not eliminate water odor problems.
The acid content of water is measured by pH. The pH of Garland's water ranges from 7.6 to 8.3 with an average of 8.0.
Discolored water which is reddish brown can be caused by corrosion in the pipes that carry the water from the distribution system to your home or corrosion in your home's plumbing, including the water heater. The discolored water meets all health-based regulations, but it can stain laundry. Do not heat-dry laundry washed in rust-colored water. Call the City of Garland at 972-205-3210 for assistance with discolored water.
Fluoride is added to the water, as required by state law (passed in 1970), to protect teeth. According to the American Dental Association, persons who drink fluoridated water have a 40 to 50% reduction in the number of cavities that would have occurred without fluoride. Some home filtration devices remove fluoride from water, and bottled water may or may not contain fluoride.
The Food and Drug Administration (FDA) is responsible for regulating bottled water. For information about bottled water regulations call the FDA at 1-888-723-3366 or visit the FDA website.
For more information about home treatment devices call the National Sanitation Foundation at 1-800-673-6275, visit the National Sanitation Foundation website, or email the National Sanitation Foundation.
Each summer, throughout the months of July and August, lakes and other surface water supplies experience a natural event – an "algal bloom." Algal blooms are common to surface water supplies in warm weather climate states like Texas. North Texas Municipal Water District utilizes several steps to control the taste and odor produced by the algal blooms. Laboratory personnel, through daily analysis, perform algal counts and can determine the onset of an algal bloom.
With the onset of an algal bloom, additional chemicals are added to the treatment process. Potassium permanganate is added as an oxidizing agent in reducing the odor levels. To reduce the unpleasant taste, activated carbon is used as an absorption media. Each of these chemicals is removed during the treatment process prior to delivery of the potable water supply. Chlorine, which is used as the disinfectant in the treatment process, also aids in odor reduction.
Yes. The taste and odor is a palatability issue. No health hazards are created regardless of the taste and odor.
Each summer, throughout the months of July, August, and September, lakes and other surface water supplies experience a natural event – an "algal bloom." Algal blooms are common to surface water supplies in warm weather climate states like Texas.
The conditions are as follows:
When all conditions are met, photosynthesis will take place and the algae will grow or proliferate. Algal species, such as anabaena secrete an "oily" substance from their cells that causes an odor in the water supply. Aquatic fungi, actinomycetes, grow on dead and decaying algae and cause an earthy taste in the water.
North Texas Municipal Water District (NTMWD) utilizes several steps to control the taste and odor produced by the algal blooms. Laboratory personnel, through daily analysis, perform algal counts and can determine the onset of an algal bloom. With the onset of an algal bloom, additional chemicals are added to the treatment process.
Potassium permanganate is added as an oxidizing agent in reducing the odor levels. To reduce the unpleasant taste, activated carbon is used as an absorption media. Each of these chemicals is removed during the treatment process prior to delivery of the potable water supply. Chlorine, which is used as the disinfectant in the treatment process, also aids in odor reduction.
The water is safe to drink with no health hazards created regardless of taste and odor.
A clean out is plumbing access to structures main sanitary sewer drain piping to allow cleaning entry point when a stoppage occurs.
Sanitary sewer clean-outs are located at the following:
Both are located outside of the foundation.
Older structures will have a 4 inch cast iron pipe with a hub and brass threaded cap. Newer structures can have either a 3 inch or 4 inch PVC pipe with a brass cap, PVC cap, or rubber cap.
For rubber caps, take the steel band off cap with a flat head or common screwdriver. For PVC caps, unscrew with a pipe wrench, channel lock, or large crescent wrench.
A brass cap is the same as the PVC caps. Most brass cap threads will lock into cast iron pipe making it difficult to remove if not impossible unless threads were lubricated prior to being installed. Sometimes the best and easiest way to remove the brass cap is to bend it slightly enough to drive a flat head screwdriver into the threads and pop the cap off the clean out. "Do not drive cap into clean-out or drop it down into the cleanout as this will most definitely cause a stoppage.
Most Residents have a double clean out with two clean out stacks. The stack closest to the foundation sweeps away from the house and towards the city's sewer main. The stack farthest from the foundation sweeps towards the house to allow cleaning under the house.
Sewer stoppage will be under the house.
Sewer stoppage will be towards the city's sewer main.
99.9% of the time sink stoppages are internal problems and need to be taken care of by the residents, this is not a City problem.